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For Companies At a Glance
- Tasks: Diagnose faults and perform repairs on HGVs to Volvo standards.
- Company: Hartshorne Group is dedicated to excellent customer service and employee development.
- Benefits: Enjoy in-house training, a contributory pension scheme, and a comprehensive healthcare cash plan.
- Why this job: Join a supportive team where you can grow your skills and make a real impact.
- Qualifications: City & Guilds part 1 & 2 or equivalent experience in the commercial vehicle industry required.
- Other info: Flexible shift patterns and opportunities for career progression available.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career? Then Hartshorne could be for you. Now recruiting for a HGV Technician to join our fantastic team at our Shrewsbury depot.
The Role
- To carry out fault diagnosis, service and repairs to Volvo repair standards.
- Complete repair order write up, service report sheets and production card information.
- The successful candidate will have the ability to work under pressure, to actively seek solutions to problems.
- Good verbal communication skills.
- Providing excellent customer service is paramount.
Shift Pattern
- Alternate Weeks:
- Week One - 06.00am until 14.30pm
- Week Two - 13.30pm until 22.00pm
- Saturdays & call out on a rota basis
Requirements
- Qualifications required: City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management (or equivalent) or equivalent practical experience in the commercial vehicle industry.
- HGV Licence advantageous but not essential.
Benefits
- Excellent in house product training programme.
- Rewards gateway platform available for scheme members.
- Excellent contributory pension scheme.
- Holidays increase with length of service.
- Fully equipped workshop.
- Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
HGV Technician employer: Hartshorne Group
Contact Detail:
Hartshorne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technician
✨Tip Number 1
Familiarise yourself with Volvo repair standards, as this is a key requirement for the HGV Technician role. Understanding these standards will not only help you in the interview but also demonstrate your commitment to quality and excellence.
✨Tip Number 2
Brush up on your fault diagnosis skills. Being able to quickly identify and solve problems under pressure is crucial in this role, so consider practising with real-life scenarios or simulations to showcase your abilities.
✨Tip Number 3
Highlight your customer service skills during any discussions. Since providing excellent customer service is paramount at Hartshorne Group, be ready to share examples of how you've successfully interacted with customers in previous roles.
✨Tip Number 4
Network with current or former employees of Hartshorne Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace HGV Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the HGV Technician role. Tailor your application to highlight relevant skills and experiences that match what Hartshorne Group is looking for.
Highlight Relevant Qualifications: Make sure to emphasise your qualifications, such as City & Guilds part 1 & 2 or equivalent experience in the commercial vehicle industry. If you have an HGV licence, mention it as it could give you an edge.
Showcase Problem-Solving Skills: Since the role requires the ability to work under pressure and actively seek solutions, include examples in your application that demonstrate your problem-solving skills and how you've successfully handled challenges in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in the HGV Technician position at Hartshorne Group. Use this opportunity to express your passion for the industry and your commitment to providing excellent customer service.
How to prepare for a job interview at Hartshorne Group
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of HGV systems and repairs. Be prepared to discuss specific fault diagnosis techniques and how you would approach common issues, especially those related to Volvo standards.
✨Showcase Your Problem-Solving Skills
During the interview, highlight examples from your past experience where you successfully diagnosed and resolved complex issues under pressure. This will demonstrate your ability to think critically and act decisively.
✨Emphasise Customer Service
Hartshorne Group values excellent customer service. Be ready to share instances where you provided outstanding service or went the extra mile for a customer, as this aligns with their commitment to customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
