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- Tasks: Lead our reception team, manage reservations, and ensure exceptional guest experiences.
- Company: Join a vibrant group of Mexican taquerias in London with a passion for authentic cuisine.
- Benefits: Enjoy 50% off food, career development, and exciting company trips to Mexico.
- Why this job: Be the face of a celebrated hospitality group and make every day a fiesta.
- Qualifications: 2+ years in restaurant management and a passion for hospitality.
- Other info: Join a supportive team that values diversity and offers great career growth.
The predicted salary is between 43000 - 48000 £ per year.
El Pastor is a small group of Mexican taquerias in London, inspired by the decade the founders spent in Mexico City, running a cult nightclub and searching for the city's best taco al pastor. We pour our hearts into top quality authentic produce, making fresh tortillas daily using heritage corn and working directly with suppliers and cooperative farmers in Mexico. We are proud to have been awarded a Star by the Sustainable Restaurant Association. This ethos is felt by our teams, who understand the journey of the ingredients and how important they are to the dishes they serve. El Pastor is deeply invested in sourcing the most wonderful mezcals and tequilas and making every day a fiesta.
Meaningful Rewards at Harts Group
- Reception Manager salary of £43,267 based on 48hrs per week
- 50% Off all Food & Drink across all Harts Group
- Sit down meals with your team
- Company trips to meet our Top suppliers in Mexico, Spain and across the UK
- Increasing holiday allowance on top of your 28 days paid holidays
- Monthly food & drink tastings to keep your tastebuds busy
- Career development, 1-on-1 coaching and training opportunities
- Enhanced Maternity & Paternity packages
- Access to Wagestream Platform where you can access your wages early and manage your money
- Learn a new language with access to Babbel language courses
- A paid volunteering day to support our communities and causes that matter to you
- Cycle to Work Scheme
- Access to Hospitality Action to support your wellbeing in and out of work
- CODE membership with amazing discounts in the Hospitality Industry
- Test drive our new openings, you are invited to a brilliant meal with the teams from our other Restaurants
- Working with a great group of individuals where you can be yourself and enjoy your career
The Reception Manager role:
- Minimum of 2 years' experience managing reservations for a busy bar or restaurant in London
- Excellent knowledge of Sevenrooms Reservations system
- Have confident and warm communication with team and guests
- Exceeding guests' expectations at all times
- Consistently maintain the highest standards and deliver exceptional guest service
- Collate and use guest data appropriately, recognising important aspects of a guests experience to enhance future visits
- Positively lead our reception teams and support them through regular training
- Experience hiring, training and motivating a team
- Communicate effectively and clearly at all times
- Be the face of a Group known for its warm welcome
- Strong team ethic showing respect for your colleagues
- Maximise revenue by controlling the flow of customers and table management
- Excellent level of written English to respond to guest queries
- Passion for the Hospitality Industry and your own development is a must
Harts Group is a community of talented individuals, creating award-winning food, drink and offering industry-leading service. The portfolio includes Barrafina, Parrillan, Quo Vadis, El Pastor Restaurants, The Drop, Two Drops, El Siete and Bar Daskal in London.
Apply for the Reception Manager role today and a dedicated member of our talent team will be in touch.
Reception Manager in London employer: Harts Group
Contact Detail:
Harts Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into El Pastor's vibe. Check out their social media and website to see how they celebrate their Mexican roots and hospitality. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on how your experience managing reservations and leading teams can shine in the Reception Manager role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your passion for hospitality! During the interview, share stories about how you've exceeded guest expectations in the past. This will demonstrate that you're not just looking for a job, but that you genuinely care about creating memorable experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! We want to see how excited you are about the role and the unique vibe of El Pastor. Share any relevant experiences that highlight your passion for creating memorable guest experiences.
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your experience with reservations systems like Sevenrooms and any leadership roles you've had. We’re looking for someone who can lead our reception team, so show us how you’ve done that before!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Harts Group!
How to prepare for a job interview at Harts Group
✨Know Your Stuff
Familiarise yourself with El Pastor's ethos and menu. Understand the importance of authentic ingredients and how they contribute to the dining experience. This will show your passion for the hospitality industry and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous roles managing reservations in busy environments. Highlight your experience with the Sevenrooms Reservations system and any specific challenges you've overcome. This will demonstrate your capability to handle the demands of the Reception Manager role.
✨Communicate Warmly
Practice your communication skills before the interview. Since the role requires confident and warm interaction with guests and team members, think of examples where you've exceeded guest expectations or led a team positively. This will help you convey your personality and fit for the team.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and opportunities for career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it makes for a more engaging conversation!
