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- Tasks: Be the friendly face of Hartpury, helping students and visitors with their queries.
- Company: Hartpury, a vibrant campus focused on student experience and support.
- Benefits: Enjoy 25 days annual leave, wellbeing support, and employee discounts.
- Why this job: Make a difference in students' lives while gaining valuable admin experience.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible working options and opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The main Hartpury reception in the Student Zone provides excellent customer experience to all our students and visitors to the campus.
Responsibilities
- Acting as the focal point for all non-academic student queries and as the first point of contact for enquiries (face-to-face, telephone and email).
- Performing reception and general administrative duties; responding to student, staff and visitor queries; and managing Hartpury\’s post.
- Outside of term time, supporting Hartpury\’s summer conferencing business.
Qualifications
- Exceptional customer service and communication skills.
- IT literate, well organized, and a strong team player.
- Previous experience in a customer-facing role is desirable.
Benefits
- 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service.
- Wellbeing support including our Employee Assistance Programme.
- Generous pension scheme (LGPS).
- Employee Discounts Scheme.
- Onsite fitness facilities.
- Support for continuous professional development.
- Flexible working opportunities available.
- Enhanced maternity, adoption and paternity leave.
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Student Services Receptionist/Administrator employer: Hartpury University and Hartpury College
Contact Detail:
Hartpury University and Hartpury College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Receptionist/Administrator
✨Tip Number 1
Get to know the company! Research Hartpury and its values so you can show how you fit in. When you walk in for that interview, let your passion for providing excellent customer service shine through.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your previous customer-facing experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Student Services Receptionist/Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills!
Be Organised and IT Savvy: Since this role involves a lot of admin work, it's crucial to demonstrate your organisational skills and IT literacy. Mention any relevant software or tools you’re familiar with, and don’t forget to explain how you keep things running smoothly!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the posting to show us you understand what we’re looking for. This will help your application stand out and show us you're genuinely interested in the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily track your application status. Plus, it shows us you’re tech-savvy!
How to prepare for a job interview at Hartpury University and Hartpury College
✨Know Your Customer Service Basics
Since the role is all about providing excellent customer service, brush up on key customer service principles. Think about how you would handle different types of queries and be ready to share examples from your past experiences.
✨Show Off Your IT Skills
As an administrator, being IT literate is crucial. Familiarise yourself with common software and tools that might be used in the role. If you have experience with specific systems, be prepared to discuss them and how they can help streamline processes.
✨Practice Your Communication Skills
You’ll be the first point of contact for students and visitors, so practice clear and friendly communication. Role-play common scenarios with a friend or family member to build confidence in your responses, whether face-to-face, over the phone, or via email.
✨Demonstrate Team Spirit
Being a strong team player is essential for this position. Think of examples where you’ve successfully collaborated with others in a work or volunteer setting. Highlight how you contribute to a positive team environment and support your colleagues.