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- Tasks: Deliver top-notch AV and IT support to students and staff while enhancing user experience.
- Company: Join Hartpury, a leading specialist education provider with a vibrant campus culture.
- Benefits: Enjoy hybrid working, generous leave, wellbeing support, and professional development opportunities.
- Why this job: Be part of a dynamic team making a real difference in tech support for education.
- Qualifications: Experience in technical support with Windows, Microsoft Office, and AV equipment is essential.
- Other info: Work in a supportive environment with excellent career growth and a focus on innovation.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Work in partnership with academic departments and professional services to deliver consistently high-quality AV and IT support service to students and staff.
- Provide a customer-focused, approachable and responsive helpdesk service, ensuring a positive user experience across all interactions.
- Take a proactive role in the maintenance, monitoring and continuous improvement of AV and IT systems.
- Deliver timely and effective reactive support, diagnosing and resolving technical issues as they arise.
- Actively contribute as a key member of the AV and IT support function, supporting service improvements and the smooth day-to-day operation of systems.
Qualifications / Experience
- You will have demonstrable experience providing technical support within an environment that includes Windows desktop operating systems, Microsoft Office applications, Active Directory and AV equipment.
- You will be able to deliver exceptional customer service in a fast-paced environment, communicating technical information clearly and professionally to a range of users.
- You will remain calm and effective under pressure, confidently multitasking between competing customer demands and ongoing projects.
- You will be a proactive and reliable team player, contributing positively as a pivotal member of the IT team and supporting the delivery of high-quality services.
About Hartpury
Hartpury University and Hartpury College are among the UK's leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2025) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Benefits
- Hybrid working arrangements with blended approach of office and home working.
- 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service.
- Wellbeing support including our Employee Assistance Programme.
- Generous pension scheme (LGPS).
- Employee Discounts Scheme.
- Onsite fitness facilities.
- Cycle to Work Scheme.
- Support for continuous professional development.
- Flexible working opportunities available.
- Enhanced maternity, adoption and paternity leave.
IT Service Desk Engineer in Gloucester employer: Hartpury University and Hartpury College
Contact Detail:
Hartpury University and Hartpury College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at Hartpury or similar institutions on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle tricky customer interactions or technical issues. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. This will highlight your proactive nature and commitment to delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your experience with Windows desktop operating systems, Microsoft Office, and AV equipment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service skills and how you handle pressure. Tell us about a time you resolved a tricky technical issue – we love hearing real-life examples!
Show Your Team Spirit: We’re all about teamwork here at StudySmarter. In your application, mention how you've contributed to team success in previous roles. Let us know how you can be a proactive and reliable member of our IT team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Hartpury University and Hartpury College
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop operating systems, Microsoft Office applications, and Active Directory. Be ready to discuss your experience with AV equipment too, as this will show you're well-prepared for the role.
✨Show Off Your Customer Service Skills
Hartpury values exceptional customer service, so think of examples where you've gone above and beyond for users. Prepare to share how you handle difficult situations and maintain a positive user experience, even under pressure.
✨Practice Multitasking Scenarios
Since the job involves juggling multiple tasks, consider practising scenarios where you have to manage competing demands. You could role-play with a friend or use real-life examples to demonstrate how you stay calm and effective while multitasking.
✨Be a Team Player
Hartpury is looking for someone who contributes positively to the team. Think about times when you've collaborated with others to improve services or solve problems. Highlight your proactive approach and how you support your colleagues in achieving common goals.
