Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch AV and IT support to students and staff in a dynamic environment.
- Company: Join Hartpury University, a leading specialist education provider with a vibrant culture.
- Benefits: Enjoy competitive salary, hybrid working, 25+ days leave, and wellness support.
- Why this job: Make a real difference by enhancing user experiences and supporting innovative tech solutions.
- Qualifications: Experience in technical support, Windows OS, and excellent customer service skills required.
- Other info: Be part of a diverse community committed to inclusivity and professional growth.
The predicted salary is between 22600 - 29000 £ per year.
£25,660 - £29,415 per annum (depending on experience)
A minimum of 37.5 hours per week
Permanent
About the Role
- Work in partnership with academic departments and professional services to deliver consistently high-quality AV and IT support service to students and staff.
- Provide a customer-focused, approachable and responsive helpdesk service, ensuring a positive user experience across all interactions.
- Take a proactive role in the maintenance, monitoring and continuous improvement of AV and IT systems.
- Deliver timely and effective reactive support, diagnosing and resolving technical issues as they arise.
- Actively contribute as a key member of the AV and IT support function, supporting service improvements and the smooth day-to-day operation of systems.
About You
- You will have demonstrable experience providing technical support within an environment that includes Windows desktop operating systems, Microsoft Office applications, Active Directory and AV equipment.
- You will be able to deliver exceptional customer service in a fast-paced environment, communicating technical information clearly and professionally to a range of users.
- You will remain calm and effective under pressure, confidently multitasking between competing customer demands and ongoing projects.
- You will be a proactive and reliable team player, contributing positively as a pivotal member of the IT team and supporting the delivery of high-quality services.
Hybrid working arrangements with blended approach of office and home working.
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service.
Wellbeing support including our Employee Assistance Programme.
Employee Discounts Scheme.
Onsite fitness facilities.
Cycle to Work Scheme.
Support for continuous professional development.
Flexible working opportunities available.
Enhanced maternity, adoption and paternity leave.
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2025) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas.
A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
We will support your application with information requests as needed. The closing date for receipt of applications is 23rd February 2026. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
IT Service Desk Engineer employer: Hartpury University and College
Contact Detail:
Hartpury University and College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Get to know the company! Research Hartpury University and College, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves providing support to students and staff, think of scenarios where you’ve successfully resolved issues or helped someone out. Be ready to share these examples during your interview.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Hartpury. They can give you insider tips on the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on this opportunity!
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical support experience, especially with Windows and Microsoft Office. We want to see how you can bring your skills to our team!
Customer Service is Key: Since we’re all about providing top-notch support, share examples of how you've delivered exceptional customer service in the past. Let us know how you handle pressure and multitask!
Be Yourself: We value diversity and inclusivity, so don’t hesitate to let your personality shine through in your application. We want to know what makes you unique and how you can contribute to our vibrant culture.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we find the right fit, so get your application in through our website as soon as you can!
How to prepare for a job interview at Hartpury University and College
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop operating systems, Microsoft Office applications, and Active Directory. Be ready to discuss your experience with AV equipment too, as this role heavily relies on it.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you resolved issues under pressure or communicated complex technical information clearly to non-technical users.
✨Demonstrate Your Team Spirit
This position requires a proactive team player. Be ready to share instances where you've contributed positively to a team environment, supported service improvements, or helped colleagues with their tasks.
✨Practice Multitasking Scenarios
Since the role involves juggling multiple customer demands and ongoing projects, consider practising how you'd handle competing priorities. You might even want to simulate a busy helpdesk scenario to showcase your calmness and effectiveness under pressure.
