At a Glance
- Tasks: Provide excellent customer service and support for student queries at the reception.
- Company: Join a vibrant team at Hartpury, dedicated to student welfare.
- Benefits: Enjoy 25 days annual leave, wellbeing support, and flexible working options.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Be the first point of contact and make a difference in students' lives.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 12633 - 12633 £ per year.
£12,633 per annum based on an FTE £26,320 per annum
A minimum of 18 hours per week (term time only) 10:00am – 14:30pm (Monday, Tuesday, Thursday and Friday)
Permanent
About the Role
The main Hartpury reception in the Student Zone provides an excellent customer experience to all our students and visitors to the campus. Acting as a focal point for all non-academic student queries, this is a great opportunity for someone to join our busy team to act as first point of contact for all enquiries (face‑to‑face, telephone and email). Your role will be varied and include reception and general administrative duties, responding to student, staff and visitor queries and managing Hartpury’s post. Outside of academic term time, the role supports Hartpury’s summer conferencing business.
About You
- You will have exceptional customer service and communication skills.
- You will be IT literate, well organised and a strong team player.
- Ideally, you will have previous experience of working in a customer‑facing role.
Benefits
- 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service.
- Wellbeing support including our Employee Assistance Programme.
- Employee Discounts Scheme.
- On‑site fitness facilities.
- Support for continuous professional development.
- Flexible working opportunities available.
- Enhanced maternity, adoption and paternity leave.
Equality and Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
The closing date for receipt of applications is 28th June 2026. Interviews will be held on 8th July 2026. Candidates must be able to demonstrate their eligibility to work in the UK.
Student Services Receptionist/Administrator in Gloucester employer: Hartpury University and College
Hartpury offers a vibrant and supportive work environment, perfect for those looking to make a meaningful impact in student services. With generous annual leave, wellbeing support, and opportunities for professional development, employees can thrive both personally and professionally. Located in a dynamic campus setting, this role not only provides a chance to engage with students and visitors but also supports a variety of exciting summer events, making it an excellent place to grow your career.
Contact Details:
Hartpury University and College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Receptionist/Administrator in Gloucester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hartpury University and College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hartpury University and College and let us see your personality shine through!
We think you need these skills to ace Student Services Receptionist/Administrator in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hartpury University and College.
Get Familiar with Our Brand:Before applying, take some time to learn about Hartpury University and College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hartpury University and College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hartpury University and College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hartpury University and College will surely appreciate.
