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- Tasks: Lead the IT Service Desk, providing hands-on support and driving service improvements.
- Company: Hartpury University and College is a top UK education provider in agriculture, animal, and sport.
- Benefits: Enjoy hybrid working, 25-30 days leave, wellbeing support, and a generous pension scheme.
- Why this job: Join a passionate team in a supportive culture with a commitment to diversity and inclusion.
- Qualifications: Experience in Windows support, service desk leadership, and strong organizational skills required.
- Other info: Applications close on 30th November 2024; early submission is encouraged.
The predicted salary is between 27729 - 30311 £ per year.
Service Desk Team Leader
£27,729 – £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas.A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
- Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
- Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
- Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
- To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
- You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
- Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
- You will have previously led or played an active role in developing a service desk.
- You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
- Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
- Hybrid working arrangements with blended approach of office and home working
- 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
- Wellbeing support including our Employee Assistance Programme
- Generous pension scheme (LGPS)
- Employee Discounts Scheme
- Onsite fitness facilities
- Support for continuous professional development
- Flexible working opportunities available
- Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Service Desk Team Leader employer: Hartpury University and Collage
Contact Detail:
Hartpury University and Collage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows desktops, Office, and Active Directory. Being able to discuss your hands-on experience with these tools during the interview will show that you're well-prepared for the role.
✨Tip Number 2
Highlight any previous leadership experience you have in managing a service desk or team. Be ready to share examples of how you drove service improvements or developed SLAs and KPIs, as this will demonstrate your capability to lead the IT Service Desk effectively.
✨Tip Number 3
Research Hartpury University and College's commitment to diversity and inclusion. Prepare to discuss how you can contribute to fostering an inclusive environment, as this aligns with their values and will set you apart as a candidate.
✨Tip Number 4
Be prepared to discuss your organizational skills and how you manage team schedules and documentation. Providing concrete examples of how you've ensured efficient onboarding and service consistency in past roles will be beneficial.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Team Leader position. Highlight key responsibilities and required skills, such as experience with Windows desktops and servers, and leadership in a service desk environment.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your previous roles in IT support, team management, and any experience developing SLAs and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organization. Mention specific examples of how you have successfully led a service desk or improved service delivery in past positions.
Highlight Commitment to Diversity: Since Hartpury values diversity and inclusion, consider mentioning your commitment to these principles in your application. Share any relevant experiences that demonstrate your support for diverse communities.
How to prepare for a job interview at Hartpury University and Collage
✨Show Your Leadership Skills
As a Service Desk Team Leader, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully led a team in the past, focusing on your approach to managing schedules and ensuring service consistency.
✨Highlight Technical Expertise
Be prepared to discuss your technical skills in detail, especially regarding Windows desktops, Office, Active Directory, and troubleshooting. Providing specific examples of challenges you've faced and how you resolved them will showcase your expertise.
✨Discuss Service Improvement Initiatives
Talk about any previous experiences where you drove continual service improvement. Highlight how you developed SLAs and KPIs for a service desk, and be ready to explain the impact these had on service delivery.
✨Emphasize Commitment to Diversity and Inclusion
Hartpury values diversity and inclusion, so be sure to express your commitment to creating an inclusive environment. Share any relevant experiences or initiatives you've been involved in that support this commitment.
