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- Tasks: Lead the facilities management team, ensuring top-notch service delivery and operational excellence.
- Company: Hartnell Taylor Cook LLP is a dynamic property and asset management firm focused on client success.
- Benefits: Enjoy a competitive salary, bonus scheme, flexible benefits, and 25 days annual leave plus bank holidays.
- Why this job: Join a passionate team that values innovation, collaboration, and personal development in a supportive environment.
- Qualifications: Proven experience in facilities management, strong communication skills, and a NEBOSH qualification or willingness to pursue one.
- Other info: Be part of a company that prioritises equality, diversity, and continuous professional development.
The predicted salary is between 43200 - 72000 £ per year.
Hartnell Taylor Cook LLP offers a comprehensive property and asset management service. Our approach provides the best possible prospect for our clients. We take pride in delivering a first-class service through a detailed and integrated approach to property management, facilities management, and accounting.
The Property & Asset Management team is hiring an experienced Senior Facilities Manager to work on the assets of our high-profile client base. We seek an individual with a desire to use their existing experience and skills while becoming a committed part of the successful HTC brand and management ethos. Seeking new ways to improve and innovate existing delivery should always be a priority.
The Hartnell Taylor Cook Facilities Management team is driven by a passion for doing the job to the highest standards, with a shared vision and the ability to work cooperatively, consistently, and in a determined fashion. HTC FM is strong on communication and, in partnership with Property Managers, aims to provide the best level of service. Having an equal voice in decision-making and how each asset is managed is crucial.
Support for junior members of the FM team also forms a key part of the role; ensuring that Coordinators have the correct flow of information from all parts of the business to ensure systems run effectively.
The role of a Senior Facilities Manager requires a high level of organisation as well as an ability to operate as part of a team. This hands-on role brings responsibility and overall accountability for the day-to-day operation of our managed portfolio. Your key responsibility will be to ensure that each asset is managed to the highest standards, including the FM activities of both our in-house team and the activities of service partners and contractors. The candidate will need to be a good communicator, self-motivated, and have a good eye for detail while embracing the strong techniques and delivery that HTC is proud of.
Key Responsibilities:- Maintain a strong partnership with the property managers, ensuring regular meetings take place and all support mechanisms are in place for efficient and consistent property management of the asset.
- Fully embrace our use of Elogs and S2 Riskwise CAFM systems.
- Ensure all asset hard and soft services are specified correctly, tendered, and in place to meet any operational need.
- Develop and maintain a positive image of the Asset.
- Monitor all activities relating to the site(s), reporting and taking action as appropriate.
- Conduct regular inspections of the building fabric and hard and soft services.
- Work with key stakeholders to ensure a maintenance and repair programme is in place.
- Compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc.
- Liaise with tenants and deal with any operational queries they might have.
- Attend tenants’ meetings with and without the surveying team.
- Be responsible for Health and Safety, compliance, and risk management on site, along with associated records.
- Be responsible for environmental management on site, in compliance with policy.
- Organise fire and other safety evacuations and arrange an emergency plan.
- Liaise with local authorities as appropriate.
- Proactively manage risk and deal with insurance issues on site.
- Ensure the property achieves the KPIs set by the client, in conjunction with other stakeholders.
- Manage major work programmes on site, acting as the liaison point for all parties involved.
- Produce regular reports to the operational team, as required.
- Ensure procurement is carried out in line with company policy.
- Inform your line manager of any issues in service delivery, either internal or through suppliers.
- Develop and review suitable management procedures for individual buildings.
- Assist with management of onsite staff including building managers, site receptionists, and security guards where applicable.
- A proven track record in facilities management, responsibility for on-site staff, and ensuring business operational and financial targets are met.
- Experience of offices and retail property is essential. Experience of development sites and public body sites would be helpful.
- Constantly updating knowledge of legislation relating to facilities management.
- Able to build and maintain client relationships.
- Confidence in meeting any (internal and external) and resolving performance needs.
- Understand the client’s investment objectives.
- Able to build and maintain tenant/customer relationships.
- Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements.
- A good understanding of contracts and procurement.
- Be able to specify services, tender contracts, and select service providers.
- Understand how property is constructed and how ‘plant’ works.
- Know and be able to apply legislation and policies relating to Environmental protection.
- Familiar with CAFM and popular accountancy/invoicing software.
- Show a confident approach and strong interpersonal skills.
- Solid communication skills both orally and written.
- Ability to work independently and resolve issues using knowledge and experience.
- Proactive in supporting junior members of staff and offering guidance to the team on best practice.
- Have a strong work ethic and take ‘ownership’ of the role.
- Hold a NEBOSH qualification or be willing to work towards it.
- Willing to work towards a Diploma in Risk Management.
What we can offer you:
- Competitive salary
- Bonus scheme
- Car allowance
- 25 days annual leave, plus bank holidays
- Mobile telephone
- Laptop
- Auto enrolment pension scheme (5% Employee, 4% Employer)
- Life insurance 4 x salary
- Flexible benefits including health cash plan, holiday purchase, cycle to work, gym and retail discounts
- Employee Assistance Program
- Volunteering policy
- Professional subscription/fees
- Continuing Professional Development
Hartnell Taylor Cook is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally. Our Equality & Diversity policy is available on request.
If you wish to send your CV or require further information on the vacancy then please contact Kate Davis, Talent Manager: Email: people@htc.uk.com
Senior Facilities Manager employer: Hartnell Taylor Cook
Contact Detail:
Hartnell Taylor Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific property management systems mentioned in the job description, such as Elogs and S2 Riskwise CAFM. Understanding these tools will not only help you during the interview but also demonstrate your commitment to integrating into their existing processes.
✨Tip Number 2
Research Hartnell Taylor Cook's current projects and client base. Being knowledgeable about their high-profile clients and recent developments will allow you to speak confidently about how your experience aligns with their needs during discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership skills and ability to support junior staff will resonate well with their emphasis on collaboration and mentorship.
✨Tip Number 4
Showcase your understanding of health and safety regulations and environmental management practices. Given the importance of compliance in this role, being able to discuss relevant legislation and your experience in managing these aspects will set you apart from other candidates.
We think you need these skills to ace Senior Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in property and asset management. Emphasise your ability to manage teams and projects effectively, as well as your understanding of compliance and risk management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for facilities management and how your values align with Hartnell Taylor Cook's ethos. Mention specific examples of how you've improved service delivery or managed successful projects in the past.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your interpersonal skills. Highlight experiences where you successfully liaised with clients, tenants, or team members to resolve issues.
Highlight Relevant Qualifications: If you hold a NEBOSH qualification or are working towards a Diploma in Risk Management, make sure to mention this prominently in your application. This shows your commitment to professional development and aligns with the job requirements.
How to prepare for a job interview at Hartnell Taylor Cook
✨Showcase Your Experience
Be prepared to discuss your previous roles in facilities management, especially those involving high-profile clients. Highlight specific achievements and how they align with the responsibilities outlined in the job description.
✨Demonstrate Strong Communication Skills
Since the role requires collaboration with property managers and tenants, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in challenging situations or resolved conflicts.
✨Familiarise Yourself with Relevant Systems
Research Elogs and S2 Riskwise CAFM systems, as these are fundamental to the role. Being able to discuss how you have used similar systems in the past will show your readiness to adapt quickly.
✨Emphasise Team Collaboration
The job involves supporting junior team members and working cooperatively. Prepare to share examples of how you've mentored others or contributed to a team environment, showcasing your collaborative spirit.
