Senior Facilities Manager

Hartnell Taylor Cook LLP offers a comprehensive property and asset management service. Our approach provides the best possible prospect for our clients. We take pride in delivering a first-class service through a detailed and integrated approach to property management, facilities management, and accounting.

The Property & Asset Management team is hiring an experienced Senior Facilities Manager to work on the assets of our high-profile client base. We seek an individual with a desire to use their existing experience and skills while becoming a committed part of the successful HTC brand and management ethos. Seeking new ways to improve and innovate existing delivery should always be a priority.

The Hartnell Taylor Cook Facilities Management team is driven by a passion for doing the job to the highest standards, with a shared vision and the ability to work cooperatively, consistently, and in a determined fashion. HTC FM values strong communication and aims to provide the best level of service in partnership with Property Managers. Having an equal voice in decision-making and how each asset is managed is crucial.

Support for junior members of the FM team is also a key part of the role, ensuring that Coordinators have the correct flow of information from all parts of the business to ensure systems run effectively. The role of a Senior Facilities Manager requires a high level of organisation and the ability to operate as part of a team. This hands-on role brings responsibility and overall accountability for the day-to-day operation of our managed portfolio.

Your key responsibilities will include:

• Maintaining a strong partnership with property managers, ensuring regular meetings take place and all support mechanisms are in place for efficient and consistent property management of the asset.
• Fully embracing our use of Elogs and S2 Riskwise CAFM systems.
• Ensuring all asset hard and soft services are specified correctly, tendered, and in place to meet any operational need.
• Developing and maintaining a positive image of the Asset.
• Monitoring all activities relating to the site(s), reporting and taking action as appropriate.
• Conducting regular inspections of the building fabric and hard and soft services.
• Working with key stakeholders to ensure a maintenance and repair programme is in place.
• Compiling and maintaining records relating to the site(s); e.g. asset register, plans, plant testing, etc.
• Liaising with tenants and dealing with any operational queries they might have.
• Attending tenants’ meetings with and without the surveying team.
• Being responsible for Health and Safety, compliance, and risk management on site, along with associated records.
• Organising fire and other safety evacuations and arranging an emergency plan.
• Liaising with local authorities as appropriate.
• Proactively managing risk and dealing with insurance issues on site.
• Ensuring the property achieves the KPIs set by the client, in conjunction with other stakeholders.
• Managing major work programmes on site, acting as the liaison point for all parties involved.
• Producing regular reports to the operational team, as required.
• Ensuring procurement is carried out in line with company policy.
• Informing your line manager of any issues in service delivery, either internal or through suppliers.
• Developing and reviewing suitable management procedures for individual buildings.
• Assisting with the management of onsite staff including building managers, site receptionists, and security guards where applicable.

Skills and Experience:

• A proven track record in facilities management, responsibility for on-site staff, and ensuring business operational and financial targets are met.
• Experience of offices and retail property is essential. Experience of development sites and public body sites would be helpful.
• Constantly updating knowledge of legislation relating to facilities management.
• Able to build and maintain client relationships.
• Confidence in meeting any (internal and external) and resolving performance needs.
• Understanding the client’s investment objectives.
• Able to build and maintain tenant/customer relationships.
• Applying the principles of service charge management to ensure compliance with all regulatory and procedural requirements.
• A good understanding of contracts and procurement.
• Be able to specify services, tender contracts, and select service providers.
• Understanding how property is constructed and how ‘plant’ works.
• Knowledge of legislation and policies relating to Environmental protection.
• Familiarity with CAFM and popular accountancy/invoicing software.
• Strong interpersonal skills and solid communication skills both orally and written.
• Ability to work independently and resolve issues using knowledge and experience.
• Proactive in supporting junior members of staff and offering guidance to the team on best practice.
• Strong work ethic and take ‘ownership’ of the role.
• Hold a NEBOSH qualification or be willing to work towards it.
• Willing to work towards a Diploma in Risk Management.

What we can offer you:

• Competitive salary
• Bonus scheme
• Car allowance
• 25 days annual leave, plus bank holidays
• Mobile telephone
• Laptop
• Auto enrolment pension scheme (5% Employee, 4% Employer)
• Life insurance 4 x salary
• Flexible benefits including health cash plan, holiday purchase, cycle to work, gym and retail discounts
• Employee Assistance Program
• Volunteering policy
• Professional subscription/fees
• Continuing Professional Development

Hartnell Taylor Cook is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally. Our Equality & Diversity policy is available on request.

If you wish to send your CV or require further information on the vacancy, please contact Kate Davis, Talent Manager at people@htc.uk.com.