2nd Line Technical Support Engineer (6 Month Contract, Outside IR35)
Our client is looking for a 2nd Line Support Engineer to join their IT team in Nuneaton on a 6 month contract. You will provide BAU support across a Microsoft environment, picking up escalations from the service desk and making sure users and systems stay up and running.
Responsibilities
- Resolve escalated 2nd line tickets covering hardware, software, access and connectivity issues
- Support Windows and Microsoft 365 users.
- Manage Exchange Online mailboxes, distribution lists and shared mailboxes
- Deploy and support devices and applications through Intune or Endpoint Manager
- Carry out routine patching, monitoring and system checks
- Troubleshoot network, printer, VPN and remote access issues
- Keep clear ticket notes and update documentation as you go
- Escalate to 3rd line or vendors where needed, with the right detail
Requirements
- Proven experience in a 2nd Line Support or IT Support Engineer role
- Solid knowledge of Windows 10/11 and Microsoft 365 administration
- Hands-on experience with Active Directory and Group Policy
- Experience with Entra ID (Azure AD) and Exchange Online
- Good troubleshooting skills and the ability to work through issues independently
- Clear communication and a good customer-facing manner
- Happy to work on site in Nuneaton five days a week
2nd Line Engineer in Leicester employer: HartleyCo
As a Senior Program Manager at our dynamic London office, you'll thrive in a collaborative and innovative work culture that prioritises employee growth and development. We offer competitive salaries, flexible hybrid working arrangements, and opportunities for international travel, ensuring you can build meaningful client relationships while advancing your career in a supportive environment.
