Our client is an MSP in Fleet, and they are looking for a 1st Line Technical Support Consultant to provide responsive, customer-focused technical support. You will act as the first point of contact for users, resolving common issues and documenting tickets clearly for escalation where required.
Responsibilities
- Handle incoming hardware, software and login-related support tickets
- Troubleshoot common Windows 11 and Microsoft 365 issues
- Support Active Directory and Azure login and synchronisation issues
- Assist users with Citrix Workspace access and basic session problems
- Investigate email delivery and quarantine issues
- Create user accounts and mailboxes
- Support software deployment through Company Portal or manual installation
- Perform basic hardware and network troubleshooting
- Maintain clear ticket notes and technical documentation
- Escalate unresolved issues to the appropriate support team
Requirements
- Previous experience in a 1st Line, Service Desk or IT Support role
- Basic Windows 11 and Microsoft 365 troubleshooting knowledge
- Experience with Active Directory user administration
- Strong communication and customer service skills
- Ability to prioritise multiple support requests
- Clear and accurate ticket documentation
- Willingness to take ownership of issues through to resolution or escalation
Nice to Have
- Azure AD or Entra ID knowledge
- Microsoft Intune and Company Portal exposure
- Email filtering, quarantine and phishing-awareness experience
- Basic networking and hardware troubleshooting knowledge
- ITIL Foundation or Microsoft MS-900 certification
25 days’ annual leave, increasing annually to 30 days
Eligibility for the company bonus scheme
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First Line Support Engineer in Fleet employer: HartleyCo
As a Senior Program Manager at our dynamic London office, you'll thrive in a collaborative and innovative work culture that prioritises employee growth and development. We offer competitive salaries, flexible hybrid working arrangements, and opportunities for international travel, ensuring you can build meaningful client relationships while advancing your career in a supportive environment.
