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- Tasks: Drive a customer-first approach and handle B2B and B2C complaints.
- Company: Leading customer service company in Southampton with a modern working environment.
- Benefits: Great benefits and a supportive team culture.
- Why this job: Join a fantastic company and make a real difference in customer experiences.
- Qualifications: Strong administration skills and a passion for excellent customer service.
- Other info: Creative problem-solving skills are a must for this dynamic role.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer service company in Southampton is seeking a proactive individual for a customer service role. You will drive a customer-first approach while handling both B2B and B2C complaints, ensuring timely updates to customers about their orders.
The ideal candidate will have strong administration skills, a creative problem-solving approach, and a genuine passion for excellent customer service.
Join a fantastic company with great benefits and a modern working environment.
Proactive Luxury Brand Customer Care Specialist in Southampton employer: Hartley Resourcing
Contact Detail:
Hartley Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Luxury Brand Customer Care Specialist in Southampton
✨Tip Number 1
Research the company and its values before your interview. Knowing their customer-first approach will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Prepare some examples of how you've handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your problem-solving skills in action.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you gauge if the company culture is a good fit for you. Think about what matters to you in a workplace and ask about it.
✨Tip Number 4
After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple yet effective way to stand out and reinforce your interest in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Proactive Luxury Brand Customer Care Specialist in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that genuine passion!
Highlight Your Problem-Solving Skills: Make sure to showcase your creative problem-solving abilities. Describe situations where you’ve tackled challenges head-on and found effective solutions. This will show us that you’re proactive and ready to handle any situation.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Hartley Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their customer-first approach but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've creatively solved customer issues in the past. Think about situations where you turned a complaint into a positive experience. This will demonstrate your proactive nature and ability to handle both B2B and B2C complaints effectively.
✨Highlight Your Administration Skills
Since strong administration skills are key for this role, be ready to discuss your experience with managing orders and updates. Bring up any tools or software you’ve used that helped streamline processes, as this shows you’re organised and efficient.
✨Express Your Passion for Customer Service
Let your enthusiasm for excellent customer service shine through. Share stories that illustrate your dedication to going above and beyond for customers. This will resonate well with the interviewers and show that you genuinely care about providing top-notch service.
