At a Glance
- Tasks: Help customers with enquiries and complaints, ensuring a positive experience.
- Company: Join a well-established international business with a supportive team.
- Benefits: Enjoy free parking, modern workspaces, and excellent company perks.
- Other info: Fixed-term contract for 12 months with opportunities to grow.
- Why this job: Make a real difference by providing top-notch customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
Working for a well-established international business, we are looking for a Customer Service Advisor to join the team on a fixed-term maternity cover contract. This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment. The contract is expected to last 12 months.
The Customer Care Administrator Role
- Handling incoming customer enquiries via telephone and email
- Resolving customer queries efficiently and professionally at first point of contact where possible
- Managing customer complaints in a responsive and customer-focused manner
- Proactively contacting customers regarding delays or issues before complaints arise
- Following up customer cases and ensuring all communication is handled to a high standard
- Maintaining accurate records and completing associated administration tasks
- Working towards agreed service levels and team standards
- Building strong product and process knowledge to support customers effectively
- Working collaboratively with colleagues to ensure excellent customer service is maintained
The Ideal Candidate
The successful candidate will have previous customer service and complaint handling experience and be comfortable managing sometimes challenging conversations in a professional and empathetic manner. You should also have:
- Excellent written and verbal communication skills
- A professional and confident telephone manner
- Strong organisation and time management skills
- The ability to prioritise workload effectively
- A proactive approach and confidence using your own initiative
- Good attention to detail and accuracy
- Strong IT skills including Microsoft Office
- The ability to work well both independently and within a team
Further Information
- Fixed-term maternity cover contract (12 months)
- Free parking
- Modern working environment
- Excellent company benefits
Due to the volume of applications received, we may not be able to respond to every applicant individually. If you have not heard from us within 4 working days, please assume your application has not been successful on this occasion.
Customer Service Administrator in Southampton employer: Hartley Resourcing
Join a well-established international business as a Customer Service Administrator, where you will thrive in a supportive and dynamic work culture that values customer satisfaction and employee growth. Enjoy a modern working environment with excellent company benefits, including free parking, while developing your skills in a role that offers meaningful engagement with customers and the opportunity to make a real difference. This fixed-term contract not only provides stability but also a chance to enhance your career in a collaborative team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Southampton
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling enquiries and complaints, try role-playing with a friend or family member. This will help you stay calm and professional when faced with challenging conversations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your workload effectively in previous roles. This will demonstrate that you can prioritise tasks and maintain high standards under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Administrator in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Showcase Your Communication Skills:Since this role involves a lot of communication, it’s crucial to demonstrate your written and verbal skills. Keep your application clear and professional, and remember to proofread for any typos!
Highlight Problem-Solving Abilities:We love candidates who can handle challenges with ease. Share examples of how you’ve resolved customer complaints or tricky situations in the past to show us you’re up for the task!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for the role!
How to prepare for a job interview at Hartley Resourcing
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their customer service approach and any recent news about them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved complaints or helped customers in the past. Being able to share specific examples will demonstrate your experience and problem-solving skills.
✨Stay Calm Under Pressure
Since this role involves handling challenging conversations, practice staying calm and professional. You might want to role-play with a friend or family member to simulate tough situations. This will help you feel more prepared and less anxious during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows that you’re engaged and thinking about how you can fit into their environment. Plus, it gives you a chance to see if this is the right place for you too!
