At a Glance
- Tasks: Manage key customer accounts and deliver exceptional service in a fast-paced environment.
- Company: Join a respected international business with a focus on customer satisfaction.
- Benefits: Permanent role, excellent training, career progression, and free parking.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive approach to customer management.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an organised and customer-focused Account Manager to support and manage key commercial marine accounts within a successful and growing business. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building strong client relationships in a fast-paced B2B environment. The role is service-focused rather than sales-focused, working closely alongside a dedicated sales team to ensure customers receive a first-class experience at every stage. The company offers excellent training, long-term career opportunities, and the chance to work within a well-established and highly respected organisation.
The Role
As an Account Manager, you will be responsible for the day-to-day management of key customer accounts and will act as the main point of contact for customer queries, orders, and account support. This is a busy and varied role where attention to detail, communication skills, and relationship management are essential.
Key Responsibilities
- Delivering a high level of customer service to key commercial accounts
- Responding to customer queries and providing timely updates
- Assisting with order processing and tracking existing orders
- Working closely with internal departments to ensure service level agreements are achieved
- Conducting order book reviews with key clients
- Supporting the sales team with onboarding new customers
- Building strong relationships with customers to understand their business needs
- Managing customer expectations and resolving issues effectively
- Maintaining accurate account and order records
The Ideal Candidate
The successful candidate will be a strong communicator with excellent organisational skills and a proactive approach to customer management. Previous B2B account management experience would be advantageous, although candidates from other customer-focused or administrative backgrounds will also be considered.
Skills Experience Required
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- High attention to detail and accuracy
- Good organisational and time management skills
- Ability to work within a process-driven environment
- Proactive and commercially aware approach
- Strong problem-solving skills
- Keen willingness to learn and develop
- Ability to work collaboratively with internal teams
Full product and systems training will be provided, and the company is open to candidates with varying levels of experience.
Additional Information
- Permanent, full-time opportunity
- International and highly successful business
- Excellent training and development opportunities
- Career progression available
- Free parking provided
Customer Account Manager in Southampton employer: Hartley Resourcing
Join a dynamic and respected organisation as a Customer Account Manager, where you will thrive in a supportive work culture that prioritises exceptional customer service and relationship building. With excellent training and long-term career progression opportunities, this role offers a chance to develop your skills while working closely with a dedicated sales team in a fast-paced B2B environment. Enjoy the benefits of free parking and a commitment to employee growth in a well-established company that values its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Account Manager, you'll need to be a strong communicator. Role-play with a friend or use online resources to sharpen your ability to convey information clearly and effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Account Manager in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about building relationships, emphasise your verbal and written communication skills. Share examples of how you've effectively managed customer queries or resolved issues in the past. We love a good story!
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and clearly structured. We appreciate candidates who take the time to present their information neatly and accurately.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Hartley Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they manage client relationships. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Account Manager, strong communication is key. Prepare examples from your past experiences where you successfully managed customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you prioritise tasks and manage multiple accounts. You could even share a specific instance where your attention to detail made a significant difference in customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
