At a Glance
- Tasks: Coordinate customer orders and ensure smooth delivery processes.
- Company: Join a friendly team in a dynamic work environment.
- Benefits: Full training provided, supportive team, and skill development opportunities.
- Other info: No previous contracts experience required; just bring your passion for service!
- Why this job: Make a real impact while delivering excellent customer service every day.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
Would you be interested in joining a company where you would be responsible for ensuring tasks are running smoothly? We're seeking a proactive Contracts Coordinator to join a busy, friendly team where no two days are the same. If you enjoy building relationships, solving problems and making sure customers receive a first-class service, this could be the perfect opportunity for you.
Working as part of a supportive team, you'll play a key role in coordinating customer orders from quotation through to delivery, working closely with suppliers, customers and colleagues to ensure everything runs smoothly. No previous contracts experience is required—we're looking for someone with the right attitude, strong organisational skills and a genuine passion for delivering excellent service.
What You'll Be Doing
- Preparing accurate customer quotations.
- Sourcing products from a range of suppliers.
- Processing purchase orders and monitoring delivery schedules.
- Liaising with customers, suppliers and internal teams via phone and email.
- Responding to product enquiries and resolving any issues.
- Keeping customers updated throughout the order process.
- Managing multiple priorities while ensuring deadlines are met.
- Helping to achieve and exceed customer service and contract performance targets.
What We're Looking For
- Previous experience in an office-based, customer-focused or administrative role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with exceptional attention to detail.
- The ability to prioritise a busy workload and work to deadlines.
- A proactive, positive and solutions-focused approach.
- Confident IT skills and experience using Microsoft Office.
- The ability to work independently as well as collaboratively within a team.
- A genuine commitment to delivering an excellent customer experience.
Experience within sales support, internal sales, administration, purchasing, customer service or a coordination role would be highly advantageous, although full training will be provided. Industry experience is beneficial but by no means essential.
If you're looking for a varied role where you can develop your skills, work with a supportive team and make a real impact every day, we'd love to hear from you.
Due to the high volume of applications we expect to receive, we may not be able to respond to every applicant individually. If you have not heard from us within 5 working days of submitting your application, please assume your application has not been successful.
Contracts Coordinator in Southampton employer: Hartley Resourcing
Hartley Resourcing is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Finance Assistant, you will benefit from ongoing training opportunities and the chance to grow within the finance sector, all while working in a dynamic environment in the United Kingdom that encourages innovation and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Coordinator in Southampton
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Hartley Resourcing value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Hartley Resourcing a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Hartley Resourcing!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Hartley Resourcing.
We think you need these skills to ace Contracts Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Hartley Resourcing!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Hartley Resourcing
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
