At a Glance
- Tasks: Lead a dynamic team, manage customer service, and ensure smooth operations.
- Company: Join a successful and growing company in Romsey with a supportive culture.
- Benefits: Enjoy free on-site parking and a relaxed working environment.
- Other info: Perfect for proactive individuals who thrive on variety and challenges.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced setting.
- Qualifications: Supervisory experience in customer service and strong organisational skills.
The predicted salary is between 26100 - 31900 £ per year.
Sales Admin Supervisor
Are you a natural organiser who thrives in a fast-paced environment?
Do you enjoy leading by example, solving problems and making things happen?
If you're proactive, love delivering outstanding service and keeping operations running smoothly, we'd love to hear from you.
We're recruiting on behalf of a successful and growing company in Romsey for a hands‑on Sales Admin Supervisor.
This is a varied role where no two days are the same.
You'll lead a small team of two, work closely with senior managers and play a key role in ensuring customers receive an exceptional experience from start to finish.
We're looking for someone who builds strong relationships with ease, stays calm under pressure and takes pride in getting things done.
If you're someone who spots opportunities for improvement, enjoys taking ownership and isn't afraid to roll up your sleeves, this could be the perfect opportunity.
The Role
As Sales Admin Supervisor, you'll lead from the front, balancing day‑to‑day team management with a hands‑on approach to customer service and administration.
Your responsibilities will include
- Leading, motivating and supporting a small customer service team.
- Managing workloads to ensure excellent service levels are consistently achieved.
- Handling customer enquiries professionally by phone and email.
- Processing orders accurately and resolving delivery and order‑related queries.
- Monitoring KPIs and SLAs to drive team performance and continuous improvement.
- Working closely with colleagues across the business to ensure processes run efficiently.
- Managing a wide range of administrative tasks with exceptional attention to detail.
- Identifying problems, finding practical solutions and keeping things moving.
This is an ideal role for someone who enjoys variety, takes ownership and thrives in a busy environment where they can genuinely make an impact.
The Ideal Candidate
You'll already have supervisory experience within a customer service environment and be confident leading, coaching and motivating a team.
We're looking for someone who is
- Proactive, positive and solutions‑focused.
- Highly organised with excellent attention to detail.
- Calm under pressure and able to prioritise a busy workload.
- A confident communicator with a warm, approachable and professional manner.
- Comfortable building strong relationships with customers and colleagues at all levels.
- Resilient, adaptable and happy tackling new challenges.
- Competent using Microsoft Excel and other Microsoft Office applications.
- Passionate about delivering outstanding customer service every day.
Most importantly, you'll be someone who takes ownership, enjoys improving the way things are done and is always willing to go the extra mile for customers and your team.
- Additional Information
- Friendly, supportive and relaxed working environment.
- Free on‑site parking.
- A varied role where you can make a real difference.
If you're ready to take the next step in your career and want to join a company where your ideas, energy and leadership will be valued, we'd love to hear from you.
Due to the high volume of applications we receive, we're unable to respond to every applicant individually.
If you haven't heard from us within four working days, please assume your application has been unsuccessful on this occasion.
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Sales Administration Supervisor in Romsey employer: Hartley Resourcing
Hartley Resourcing is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Finance Assistant, you will benefit from ongoing training opportunities and the chance to grow within the finance sector, all while working in a dynamic environment in the United Kingdom that encourages innovation and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration Supervisor in Romsey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hartley Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hartley Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administration Supervisor in Romsey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hartley Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Hartley Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hartley Resourcing!
How to prepare for a job interview at Hartley Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
