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For Companies At a Glance
- Tasks: Provide outstanding customer service and proactively resolve complaints for a luxury brand.
- Company: Join an international company aiming to be the best in customer care.
- Benefits: Enjoy free parking, great benefits, and a modern working environment.
- Why this job: Be an ambassador for a luxury brand and make a real difference in customer experiences.
- Qualifications: Excellent customer service skills, warm personality, and good administration abilities.
- Other info: Creative problem-solving and teamwork are key in this dynamic role.
The predicted salary is between 30000 - 42000 £ per year.
Working for an international company, this is a customer service job with a difference! The company is aiming to be the best at what they do and as part of that have a new role for someone with outstanding customer service experience to help drive a more proactive approach to customer service and act as an ambassador for a luxury brand. You will handle complaints, both B2B and B2C, take ownership for cases and deal with them through to completion when necessary.
This role takes a proactive approach to customer service and complaints. Some of your time will be spent on the traditional reactive customer service resolution which involves dealing with customers by telephone but also in writing, by email or letter. You will also be serving customers in a more proactive way, for example by contacting them to tell them of a delay as soon as it is clear this might happen, which keeps the customer up to date and minimises the chances of it escalating into a customer complaint. The goal of this team is to achieve excellent customer feedback. You will be working alongside other departments with regards to customers' orders.
The Ideal Candidate
You must genuinely care about providing excellent customer service and have a warm and pro-active manner. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good administration skills because you will be writing letters/emails on a daily basis. Ability to use your own initiative in finding solutions for customers is important as you will have the opportunity to be creative in approach rather than following a script and you should be really good working within a team of people.
Further Information
This company offers free parking, great benefits and a modern working environment. It is a great role with a fantastic company and as such we expect many applications. Due to the high volume we will be unable to respond to individual applications, so please assume you have not been successful if you have not been contacted within 4 working days.
Customer Care in Northam employer: Hartley Resourcing
Contact Detail:
Hartley Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care in Northam
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, whether by phone or email, make sure you can express yourself clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your proactive approach to customer service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with digital communication, which is super important in customer care.
We think you need these skills to ace Customer Care in Northam
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your outstanding customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach!
Be Personal and Warm: Since this role is all about building relationships, let your personality shine through in your written application. Use a friendly tone and show us that you genuinely care about providing excellent service – it’ll make you stand out!
Demonstrate Your Initiative: We love candidates who can think outside the box! In your application, mention times when you’ve used your initiative to solve problems or improve processes. This will show us that you’re ready to take ownership of customer cases.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hartley Resourcing
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Highlight situations where you took a proactive approach to resolve issues or went above and beyond for a customer. This will demonstrate your ability to handle both B2B and B2C interactions effectively.
✨Practice Your Communication Style
Since this role involves a lot of written and verbal communication, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to refine your delivery and ensure you come across as warm and approachable.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work within a team and how you use your initiative to find solutions. Share examples of times when you collaborated with others to achieve a goal or when you took the lead on a project. This will highlight your ability to contribute positively to the team dynamic.
