At a Glance
- Tasks: Help customers troubleshoot and resolve technical issues with cutting-edge IoT and satellite devices.
- Company: Join a relaxed yet professional team that values collaboration and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Other info: Work in a dynamic setting where continuous learning and teamwork are encouraged.
- Why this job: Make a real difference by solving complex tech problems and enhancing customer experiences.
- Qualifications: Passion for technology, strong problem-solving skills, and a desire to help others.
The predicted salary is between 30000 - 40000 £ per year.
This is a Technical Customer Support role, helping customers diagnose, troubleshoot and resolve technical issues with network connectivity, cellular IoT devices and satellite hardware. This is not a standard password reset helpdesk role; you will actively dig into complex hardware, firmware, and network configurations to deliver excellent customer experiences.
Some key responsibilities are as follows:
- Troubleshooting & Resolution: Investigate and resolve incoming support queries relating to hardware malfunctions, firmware updates and network routing issues.
- Connectivity Management: Assist customers with activating, configuring and troubleshooting satellite and cellular SIM cards and data plans.
- Testing & Replication: Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors.
- Customer Experience SLA compliance: Manage the ticket queue effectively to provide first class response times.
- Clear Communication: Translate complex technical concepts into clear, easy to understand instructions for customers.
- Continuous Improvement Documentation: Contribute to the internal knowledgebase and help to write clear, concise technical guides.
The Ideal Candidate will be:
- Customer Obsessed: You take pride in helping others and won't rest until a customer's issue is fully resolved.
- Curious & Eager to learn: Satellite and IoT tech changes fast, you are excited to constantly learn about new hardware and systems.
- A Team Player: This is a great team. You will work with your peer technician and Head of Customer Support to be a brilliant team.
The environment is down to earth, relaxed but professional where everyone loves coming to work and wants to do their best.
Thank you for making an application. We will shortlist quickly and if you are successful in reaching the next stage we will contact you within 3 days of application. If you have not heard from us within 3 days unfortunately you have not been successful on this occasion.
Customer Support Technician in London employer: Hartley Resourcing
Hartley Resourcing is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Finance Assistant, you will benefit from ongoing training opportunities and the chance to grow within the finance sector, all while working in a dynamic environment in the United Kingdom that encourages innovation and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hartley Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hartley Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Technician in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hartley Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Hartley Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hartley Resourcing!
How to prepare for a job interview at Hartley Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
