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For Companies At a Glance
- Tasks: Provide outstanding customer service and proactively manage complaints for a luxury brand.
- Company: Join an international company striving to be the best in customer care.
- Benefits: Enjoy free parking, great benefits, and a modern working environment.
- Why this job: Be an ambassador for a luxury brand and make a real difference in customer satisfaction.
- Qualifications: Excellent customer service skills, warm personality, and good administration abilities.
- Other info: Creative problem-solving and teamwork are key in this dynamic role.
The predicted salary is between 30000 - 42000 £ per year.
Working for an international company, this is a customer service job with a difference! The company is aiming to be the best at what they do and as part of that have a new role for someone with outstanding customer service experience to help drive a more proactive approach to customer service and act as an ambassador for a luxury brand. You will handle complaints, both B2B and B2C, take ownership for cases and deal with them through to completion when necessary.
The Role
This role takes a proactive approach to customer service and complaints. Some of your time will be spent on the traditional reactive customer service resolution which involves dealing with customers by telephone but also in writing, by email or letter. You will also be serving customers in a more proactive way, for example by contacting them to tell them of a delay as soon as it is clear this might happen, which keeps the customer up to date and minimises the chances of it escalating into a customer complaint. The goal of this team is to achieve excellent customer feedback. You will be working alongside other departments with regards to customers' orders.
The Ideal Candidate
You must genuinely care about providing excellent customer service and have a warm and pro-active manner. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good administration skills because you will be writing letters/emails on a daily basis. Ability to use your own initiative in finding solutions for customers is important as you will have the opportunity to be creative in approach rather than following a script and you should be really good working within a team of people.
Further Information
This company offers free parking, great benefits and a modern working environment. It is a great role with a fantastic company and as such we expect many applications. Due to the high volume we will be unable to respond to individual applications, so please assume you have not been successful if you have not been contacted within 4 working days.
Customer Care in London employer: Hartley Resourcing
Contact Detail:
Hartley Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers both over the phone and in writing, make sure you can express yourself clearly and warmly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive one. This will demonstrate your proactive approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the modern working environment they offer.
We think you need these skills to ace Customer Care in London
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, let us see your genuine passion for customer service. Share specific examples of how you've gone above and beyond for customers in the past. We want to know that you care!
Be Proactive in Your Approach: Since this role is all about being proactive, make sure to highlight any experiences where you took the initiative to solve a problem before it escalated. This will show us that you understand the importance of keeping customers informed and happy.
Keep It Clear and Concise: We appreciate a well-structured application! Make sure your writing is clear and to the point. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re looking for great communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hartley Resourcing
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your outstanding customer service skills. Think about times when you turned a negative situation into a positive one or went above and beyond for a customer. This will demonstrate your proactive approach and ability to handle complaints.
✨Practice Proactive Communication
Since this role emphasises proactive customer service, be ready to discuss how you would keep customers informed about potential issues. You might want to prepare a few scenarios where you would reach out to customers before they even have to ask for updates.
✨Demonstrate Team Spirit
This position requires working closely with other departments, so be prepared to talk about your teamwork experiences. Share examples of how you've collaborated with others to solve problems or improve customer satisfaction, showcasing your ability to work well in a team environment.
