At a Glance
- Tasks: Lead a support team while solving technical customer issues hands-on.
- Company: Dynamic tech company focused on innovation and teamwork.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to mentor and develop a small team of technicians.
- Why this job: Combine leadership with technical skills to make a real difference.
- Qualifications: Experience in technical support and team leadership.
The predicted salary is between 35000 - 45000 £ per year.
Our client is looking for a hands-on Technical Helpdesk Supervisor to lead a small support team while remaining actively involved in solving technical customer issues.
This is a great opportunity for an experienced Technical Support professional who enjoys a mix of people leadership and technical troubleshooting.
Managing a team of two Support Technicians, you will help maintain excellent support standards, improve helpdesk processes and act as the escalation point for more complex technical challenges.
This is not a role for someone looking to step away from technical support — our client is looking for someone who enjoys leading from the front, supporting their team and getting involved when issues require deeper investigation.
The Role Key responsibilities will include: Team Leadership Support Lead, mentor and support a team of two Support Technicians.
Help create a positive team environment focused on learning, collaboration and continuous improvement.
Support the team with prioritising workloads, managing escalations and maintaining high service standards.
Share knowledge and help develop technical skills across the team.
Technical Helpdesk Support Act as the escalation point for more complex technical issues involving satellite hardware, cellular Io T devices, networking and connectivity.
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Technical Support Supervisor in Hampshire employer: Hartley Resourcing
Hartley Resourcing is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Finance Assistant, you will benefit from ongoing training opportunities and the chance to grow within the finance sector, all while working in a dynamic environment in the United Kingdom that encourages innovation and efficiency.
