At a Glance
- Tasks: Lead a team to enhance customer support and resolve complex technical issues.
- Company: Join a forward-thinking company focused on customer satisfaction and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous learning and improvement.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer support and strong technical troubleshooting abilities.
The predicted salary is between 50000 - 70000 £ per year.
Overview This Head of Customer Support role will champion the customer post-purchase journey.
You will balance strategic leadership with technical, hands on troubleshooting.
Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive fast, accurate and empathetic resolutions to complex technical challenges.
The Role Some key responsibilities are as follows: Leadership and Team Management Mentor and coach two Support Technicians, fostering a culture of continuous learning, accountability and technical excellence.
Technical Support Excellence Act as point of contact for complex technical issues relating to satellite hardware, cellular Internet of Things devices and network connectivity.
Step into the queue when needed to diagnose firmware bugs, network routing anomalies and hardware malfunctions.
Oversee the creation of internal documentation and customer facing help centre articles.
Customer experience
Head of Customer Support in Hampshire employer: Hartley Resourcing
Hartley Resourcing is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Finance Assistant, you will benefit from ongoing training opportunities and the chance to grow within the finance sector, all while working in a dynamic environment in the United Kingdom that encourages innovation and efficiency.
