At a Glance
- Tasks: Assist customers with enquiries and resolve complaints in a professional manner.
- Company: Join a well-established international business with a supportive team.
- Benefits: Gain valuable experience in customer service on a fixed-term contract.
- Other info: Opportunity to develop skills in a fast-paced environment.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Working for a well-established international business, we are looking for a proactive and professional Customer Service Advisor to join our team on a fixed-term maternity cover contract. This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment. The contract is expected to last between 6 to 12 months.
The Customer Care Role
- Handling incoming customer enquiries via telephone and email
- Resolving customer queries efficiently and professionally at first point of contact where possible
- Managing customer complaints in a responsive and customer-focused manner
- Proactively contacting customers regarding delays or issues before complaints arise
- Following up customer cases and ensuring all communication is handled to a high standard
- Maintaining accurate records and completing associated administration tasks
- Working towards agreed service levels and team standards
- Building strong product and process knowledge to support customers effectively
- Working collaboratively with colleagues to ensure excellent customer service is maintained
The Ideal Candidate
The successful candidate will have previous customer service and complaint handling experience and be comfortable managing sometimes challenging situations.
Customer Care Administrator in Hampshire employer: Hartley Resourcing
As a well-established international business, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. Our Customer Care Administrators benefit from comprehensive training, opportunities for professional development, and a culture that values teamwork and customer satisfaction. Located in a vibrant area, we offer a unique chance to be part of a dedicated team committed to delivering exceptional service while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Hampshire
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different enquiries or complaints. We recommend role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested and helps keep you on their radar.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you directly to the hiring team.
We think you need these skills to ace Customer Care Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled enquiries and complaints in the past, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about helping customers and how you can bring that proactive attitude to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills:Since this role involves handling customer queries via phone and email, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hartley Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might face in the role. Prepare examples from your past experience where you've successfully handled enquiries or complaints. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a Customer Care Administrator, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions, showing that you can engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
