At a Glance
- Tasks: Help customers troubleshoot and resolve technical issues with cutting-edge IoT and satellite devices.
- Company: Join a relaxed yet professional team that values collaboration and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Other info: Quick application process with feedback within 3 days!
- Why this job: Make a real difference by solving complex problems and enhancing customer experiences.
- Qualifications: Passion for technology, strong problem-solving skills, and a desire to help others.
The predicted salary is between 30000 - 40000 £ per year.
This is a Technical Customer Support role, helping customers diagnose, troubleshoot and resolve technical issues with network connectivity, cellular Io T devices and satellite hardware.
This is not a standard password reset helpdesk role; you will actively dig into complex hardware, firmware, and network configurations to deliver excellent customer experiences.
Apply (by clicking the relevant button) after checking through all the related job information below.
The Role Some key responsibilities are as follows: Troubleshooting & Resolution Issue Diagnosis Investigate and resolve incoming support queries relating to hardware malfunctions, firmware updates and network routing issues.
Connectivity Management Assist customers with activating, configuring and troubleshooting satellite and cellular SIM cards and data plans.
Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors.
Customer Experience SLA compliance Manage the ticket queue effectively to provide first class response times Clear Communication Translate complex technical concepts into clear, easy to understand instructions for customers Continuous Improvement Documentation - Contribute to the internal knowledgebase and help to write clear, concise technical guides The Ideal Candidate You will be: Customer Obsessed you take price in helping others and wont rest until a customers issue is fully resolved.
Curious & Eager to learn Satellite and Io T tech changes fast, you are excited to constantly learn about new hardware and systems.
A Team Player This is a great team.
You will work with you peer technician and Head of Customer support to be a brilliant team.
Additional Information The environment is down to earth, relaxed but professional where everyone loves coming to work and wants to do their best.
Thank you for making an application.
We will shortlist quickly and if you are successful in reaching next stage we will contact you within 3 days of application. xgikmsk If you have not heard from us within 3 days unfortunately you have not been successful on this occasion.
Customer Support Technician in Fareham employer: Hartley Resourcing
Hartley Resourcing is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Finance Assistant, you will benefit from ongoing training opportunities and the chance to grow within the finance sector, all while working in a dynamic environment in the United Kingdom that encourages innovation and efficiency.
