At a Glance
- Tasks: Provide IT support and contribute to exciting projects in a dynamic team.
- Company: Fantastic company in Chandlers Ford that values innovation and staff input.
- Benefits: Competitive salary, opportunities for progression, and a supportive work environment.
- Other info: Join a small team and enjoy a collaborative atmosphere with growth potential.
- Why this job: Make a real impact while developing your skills in a diverse IT role.
- Qualifications: Experience in 1st/2nd line IT support and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for an IT Support Engineer for a fantastic company based in Chandlers Ford. This is a diverse role working within a small but established IT Team. It is very much a role that you can make your own and they encourage people to input new ideas so they can continuously improve. You will be expected to provide full IT support as well as being involved in a variety of projects. Previous experience in a similar role is essential including help desk support, cloud based systems, Office 365 and cyber security systems.
This is a busy IT support role that encompasses the whole IT function. Working in a team of 3 you will be providing helpdesk support to around 300 employees across a number of sites. You will be expected to work independently and under your own initiative. You will own the 1st and 2nd Line IT support, working to ITIL standards. Day to day focus will be Windows 11, Microsoft 365, Intune and Entra ID but also contributing to solving recurring issues and adding to the knowledge bank. It is a great role within an ITIL aligned environment where you will also develop skills across cloud, automation and security with opportunity for progression.
The Ideal Candidate: For this role it is essential that you are a great communicator with previous experience in a 1st/2nd line IT Support role. The ability to troubleshoot is vital as is a willingness to learn and pick up new systems. You will also need to be able to work on your own initiative with good common sense.
Additional Information: Salary is dependent upon experience. This is working for a fantastic company who really value their staff. Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion.
IT Support in Eastleigh employer: Hartley Resourcing
Join a fantastic company in Chandlers Ford that truly values its employees and fosters a collaborative work culture. As an IT Support Engineer, you will have the opportunity to make a significant impact within a small, established team, contributing your ideas to enhance processes while developing your skills in a supportive environment. With a focus on employee growth and a commitment to ITIL standards, this role offers a rewarding career path in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden in landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot issues with Windows 11 or Office 365. We want you to show off your problem-solving skills and knowledge during the chat!
✨Tip Number 3
Don’t forget to showcase your communication skills! As an IT Support Engineer, you'll be dealing with non-techy folks too. Practice explaining complex concepts in simple terms so you can impress them with your clarity and approachability.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace IT Support in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how you've tackled help desk issues, worked with cloud systems, and your familiarity with Office 365 and cyber security.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Don't forget to mention any innovative ideas you have for improving processes.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've solved tricky IT problems in the past. We love candidates who can think on their feet and demonstrate their problem-solving abilities!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It helps us keep track of all applications and ensures you’re considered for this exciting role!
How to prepare for a job interview at Hartley Resourcing
✨Know Your Tech
Brush up on your knowledge of Windows 11, Microsoft 365, Intune, and Entra ID. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you’ve had. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Communication Skills
As a great communicator, you’ll need to demonstrate this during the interview. Practice explaining complex IT concepts in simple terms. Think about examples where you’ve successfully helped non-technical users solve their problems, as this will highlight your ability to connect with others.
✨Be Ready for Problem-Solving
Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your approach to solving problems and be ready to explain your thought process. This will showcase your initiative and critical thinking skills, which are essential for the role.
✨Emphasise Your Willingness to Learn
The company values continuous improvement, so express your eagerness to learn new systems and technologies. Share examples of how you’ve adapted to new tools or processes in the past, and mention any relevant training or certifications you’re pursuing to further your skills.
