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For Companies At a Glance
- Tasks: Provide IT support and contribute to exciting projects in a dynamic team.
- Company: Fantastic company in Chandlers Ford that values innovation and staff input.
- Benefits: Competitive salary, opportunities for progression, and a supportive work environment.
- Other info: Join a small team and enjoy a collaborative atmosphere with growth potential.
- Why this job: Make a real impact while developing your skills in a diverse IT role.
- Qualifications: Experience in 1st/2nd line IT support and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an IT Support Engineer for a fantastic company based in Chandlers Ford. This is a diverse role working within a small but established IT Team. It is very much a role that you can make your own and they encourage people to input new ideas so they can continuously improve. You will be expected to provide full IT support as well as being involved in a variety of projects. Previous experience in a similar role is essential including help desk support, cloud based systems, Office 365 and cyber security systems.
This is a busy IT support role that encompasses the whole IT function. Working in a team of 3 you will be providing helpdesk support to around 300 employees across a number of sites. You will be expected to work independently and under your own initiative. You will own the 1st and 2nd Line IT support, working to ITIL standards. Day to day focus will be Windows 11, Microsoft 365, Intune and Entra ID but also contributing to solving recurring issues and adding to the knowledge bank. It is a great role within an ITIL aligned environment where you will also develop skills across cloud, automation and security with opportunity for progression.
The Ideal Candidate
For this role it is essential that you are a great communicator with previous experience in a 1st/2nd line IT Support role. The ability to troubleshoot is vital as is a willingness to learn and pick up new systems. You will also need to be able to work on your own initiative with good common sense.
Additional Information
Salary is dependent upon experience. This is working for a fantastic company who really value their staff. Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion.
Locations
IT Support/Helpdesk/Service Desk/Desktop Support in Eastleigh, Hampshire employer: Hartley Resourcing
Contact Detail:
Hartley Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support/Helpdesk/Service Desk/Desktop Support in Eastleigh, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot issues with Windows 11 or Microsoft 365. We want you to show off your problem-solving skills and knowledge!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a great communicator is key in IT support. Practice explaining technical concepts in simple terms, so you can impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support/Helpdesk/Service Desk/Desktop Support in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your experience with helpdesk support, cloud systems, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don't forget to mention your troubleshooting skills and willingness to learn new systems.
Showcase Your Communication Skills: As a great communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to express your ability to work independently and as part of a team. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance at joining our fantastic team. Don’t miss out on this opportunity!
How to prepare for a job interview at Hartley Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and Intune. Be ready to discuss how you've used these tools in previous roles and any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Communication Skills
As a great communicator, you'll need to demonstrate this during the interview. Practice explaining technical concepts in simple terms, as you might have to do this when supporting non-technical staff. Think of examples where you've successfully communicated solutions to problems.
✨Bring Ideas to the Table
Since the company encourages new ideas for improvement, come prepared with suggestions on how to enhance their IT support processes. This could be anything from automating repetitive tasks to improving user training. It shows initiative and a proactive mindset.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Prepare by thinking through how you would handle common issues or conflicts, especially in a busy environment. This will help you showcase your problem-solving skills and ability to work independently.