At a Glance
- Tasks: Handle customer inquiries, resolve queries, and maintain accurate records.
- Company: Hartley Resourcing, known for its supportive and modern work environment.
- Benefits: Enjoy excellent company benefits and free parking.
- Other info: Fixed-term contract with opportunities for personal growth.
- Why this job: Join a proactive team and make a difference in customer service.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 25000 - 30000 € per year.
Hartley Resourcing is looking for a proactive Customer Service Advisor in Nursling for a fixed-term maternity cover contract lasting 6-12 months. The ideal candidate should have strong communication skills, experience in customer service, and the ability to manage complaints calmly.
Responsibilities include:
- Handling inquiries
- Resolving queries
- Maintaining records
The position offers a modern work environment with excellent company benefits and free parking.
Customer Care Specialist (6–12 Month Contract) employer: Hartley Resourcing
Hartley Resourcing is an excellent employer that values its employees by providing a modern work environment and a range of attractive benefits, including free parking. The company fosters a supportive work culture that encourages professional growth and development, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist (6–12 Month Contract)
✨Tip Number 1
Make sure to research Hartley Resourcing and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or resolve complaints calmly, as this is key for the Customer Care Specialist role.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the company and the position.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to get your application in and start your journey towards becoming a Customer Care Specialist.
We think you need these skills to ace Customer Care Specialist (6–12 Month Contract)
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for the Customer Care Specialist role, make sure to highlight your experience in customer service. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Share Your Problem-Solving Stories:We love candidates who can handle complaints calmly! Include examples in your application where you've successfully resolved customer queries or complaints. This will show us that you can keep your cool under pressure.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Mention how your skills and experiences align with the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hartley Resourcing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled inquiries or resolved complaints. This will show that you understand the role and can bring valuable skills to the table.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. For instance, be ready to explain how you would deal with an upset customer or a complex query. This will demonstrate your problem-solving abilities and calmness under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or specific challenges the team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
