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For Companies At a Glance
- Tasks: Help customers with enquiries and complaints, ensuring a positive experience.
- Company: Join a well-established international business with a supportive team.
- Benefits: Enjoy free parking, a modern work environment, and excellent company perks.
- Other info: Fixed-term contract for 6-12 months with opportunities to grow.
- Why this job: Make a real difference by providing top-notch customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
Working for a well-established international business, we are looking for a proactive and professional Customer Service Advisor to join our team on a fixed-term maternity cover contract. This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment. The contract is expected to last between 6–12 months.
The Customer Care Role
- Handling incoming customer enquiries via telephone and email
- Resolving customer queries efficiently and professionally at first point of contact where possible
- Managing customer complaints in a responsive and customer-focused manner
- Proactively contacting customers regarding delays or issues before complaints arise
- Following up customer cases and ensuring all communication is handled to a high standard
- Maintaining accurate records and completing associated administration tasks
- Working towards agreed service levels and team standards
- Building strong product and process knowledge to support customers effectively
- Working collaboratively with colleagues to ensure excellent customer service is maintained
The Ideal Candidate
The successful candidate will have previous customer service and complaint handling experience and be comfortable managing sometimes challenging conversations in a professional and empathetic manner. You should also have:
- Excellent written and verbal communication skills
- A professional and confident telephone manner
- Strong organisation and time management skills
- The ability to prioritise workload effectively
- A proactive approach and confidence using your own initiative
- Good attention to detail and accuracy
- Strong IT skills including Microsoft Office
- The ability to work well both independently and within a team
Further Information
- Fixed-term maternity cover contract (6–12 months)
- Free parking
- Modern working environment
- Excellent company benefits
Due to the volume of applications received, we may not be able to respond to every applicant individually. If you have not heard from us within 4 working days, please assume your application has not been successful on this occasion.
Customer Care Administrator employer: Hartley Resourcing
Contact Detail:
Hartley Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves handling customer enquiries and complaints, role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews. Think of ways you can add value to the team and share examples from your past experiences that demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Administrator role. Highlight your previous customer service experience and any specific skills that match the job description, like handling complaints or managing enquiries.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors before hitting send!
Demonstrate Proactivity: We love candidates who take initiative! In your application, mention instances where you’ve proactively resolved issues or improved processes in previous roles. This will show us you’re a great fit for our team.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hartley Resourcing
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand how to handle enquiries and complaints effectively, as this role is all about making customers feel valued and heard.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since excellent written and verbal communication is key for this position, consider doing mock interviews with a friend to refine your responses.
✨Demonstrate Proactivity
Be ready to share examples of how you've taken initiative in previous roles. This could be anything from resolving a customer issue before it escalated to suggesting improvements in processes that enhanced customer satisfaction.
✨Prepare for Challenging Scenarios
Think of some tough customer interactions you've faced and how you handled them. The interviewers will likely want to know how you remain calm and professional under pressure, so have those stories ready to go!