This is an administration and customer service jobs for one of the nicest local businesses based close to Locks Heath. The role is varied, working as part of a small team of 4. There are lots of different administrative tasks and talking/emailing with customers, hand holding customers from initial order to the end of the relationship, which could be months or several years so nice ongoing relationships are formed. Some customers can be challenging, most are lovely.
The role
You will be responsible for an order process as part of a team. Specific duties are as follows:
- Set up new customers in the system
- Create and send out various letters and documents
- Co-ordinate with internal teams
- Keep a calendar of calls and emails throughout the customer relationship
- Send payment reminders and chase payments
- If bills haven’t been paid, fact find as to why
- Escalate complex queries to the client Account Managers
The ideal candidate
The most important personal quality is a ‘can do’ attitude. You will be given varied challenges on a daily basis and you need to go the extra mile to ensure the customer receives first class service. Knowledge of computer systems is important for the sales order processing side of the role.
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Administrator - Customer Care employer: Hartley Resourcing Ltd
Join a vibrant educational institution that values its staff and fosters a supportive work culture. As a School Receptionist, you will enjoy a fulfilling role in a welcoming environment, with opportunities for professional growth and development. The part-time nature of the position allows for a great work-life balance, making it an ideal choice for those seeking meaningful employment within the education sector.
