At a Glance
- Tasks: Provide customer support for website-related queries and basic IT assistance.
- Company: Join a fantastic and supportive company with a great team culture.
- Benefits: Part-time hours, flexible schedule, and valuable experience in IT support.
- Other info: Ongoing temporary position with full support provided.
- Why this job: Perfect for recent graduates or anyone eager to develop their IT skills.
- Qualifications: Confident with technology, good communication skills, and a willingness to learn.
The predicted salary is between 25650 - 31350 £ per year.
This is a great opportunity to join a fantastic company where you will be the customer support for the company's website. We are looking for a Customer Service Administrator to provide basic IT and website support to users. This is an ongoing temporary position and would suit someone with an interest in IT, previous admin/support experience, or a recent graduate looking to gain experience. This role will be working part time, 3 days a week, Tuesday, Wednesday, and Thursday.
The Administration Role
You will be a first point of contact for IT and website-related queries, handling around 10 calls per day. Most queries will be straightforward, such as:
- Password resets
- Login and access issues
- Basic troubleshooting
- Website queries
More technical issues can be escalated to the wider team, so you won't be expected to know everything from day one. Full support will be provided.
The Ideal Candidate
We're looking for someone who:
- Is confident using computers and technology
- Is comfortable speaking to people over the phone
- Has good communication skills
- Is friendly, patient, and willing to learn
- Has an interest in developing their IT skills
Previous IT experience is beneficial but not essential. Recent graduates are encouraged to apply.
Additional Information
Ongoing temporary position. If you do not hear from us within 3 days of applying, please assume you have not been successful on this occasion.
Website Support in Southampton employer: Hartley Resourcing Careers
Join a dynamic team as an IT Administrator where you will be supported in your professional growth while providing essential IT and website support. Our inclusive work culture fosters learning and development, making it an ideal environment for recent graduates or those looking to enhance their IT skills. Located in a vibrant area, we offer flexible working arrangements and a collaborative atmosphere that values every team member's contribution.
Contact Details:
Hartley Resourcing Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Website Support in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hartley Resourcing Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hartley Resourcing Careers and let us see your personality shine through!
We think you need these skills to ace Website Support in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hartley Resourcing Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Hartley Resourcing Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hartley Resourcing Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hartley Resourcing Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hartley Resourcing Careers will surely appreciate.
