At a Glance
- Tasks: Manage key accounts and provide top-notch service to commercial clients.
- Company: Exciting company with a focus on client relationships and growth.
- Benefits: Free parking, full product training, and a supportive work environment.
- Other info: Opportunity for personal growth in a dynamic and busy role.
- Why this job: Join a successful team and make a real impact on client satisfaction.
- Qualifications: Strong communication skills and a warm personality are essential.
The predicted salary is between 27000 - 33000 £ per year.
Are you looking to get involved in an exciting company, taking ownership of commercial clients?
Our client is seeking a Client Relationship Manager to work with their commercial clients.
You will be responsible for managing key accounts and providing a point of contact for any orders or queries they may have.
You will need to have strong communication skills and account management experience is ideal.
You will need to maintain strong relationships with existing clients.
The Role
This is a very busy role where you will be managing a number of accounts.
You will need to ensure that you maximise revenue from each account and provide a first class service to the customers.
You will need to take responsibility for the customers and ensure that their needs are met on every level; this will include building strong business relationships.
The Ideal Candidate
An outgoing, warm personality is more important than specific experience for this role but you must be able to work effectively to deadlines and be good at problem solving.
Industry experience is not essential as they will provide you with full product training but you must be able to understand technical information.
Attention to detail is essential as are strong communication skills, both written and verbal.
You will be very customer focused with a commercial mind and have the ability to build relationships with key customers.
You must be confident working independently and in a team.
Additional Information
This is a great opportunity to work within a very successful company. Free parking is provided.
Internal Account Manager in Southampton employer: Hartley Resourcing Careers
Join a dynamic team as an IT Administrator where you will be supported in your professional growth while providing essential IT and website support. Our inclusive work culture fosters learning and development, making it an ideal environment for recent graduates or those looking to enhance their IT skills. Located in a vibrant area, we offer flexible working arrangements and a collaborative atmosphere that values every team member's contribution.
Contact Details:
Hartley Resourcing Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hartley Resourcing Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hartley Resourcing Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hartley Resourcing Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hartley Resourcing Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hartley Resourcing Careers!
How to prepare for a job interview at Hartley Resourcing Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
