Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for clients, answering calls and emails about their pensions.
- Company: Hartley Pensions is a leading operator in personal pension schemes, focused on client relationships.
- Benefits: Earn £15 per hour with flexible ad-hoc hours on weekends and evenings.
- Why this job: Join a supportive team and develop your career in customer service and wealth management.
- Qualifications: Experience in customer service, phone communication, and email management is essential.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
Rate: £15 per hour
Type: Contract, Self-employed
Hours: Ad-hoc hours on weekends + evenings – office based
Location: Bristol, City Centre BS1
About the role
We have a new position open for an interim Contact Centre/Customer Service Administrator to join Hartley Pensions client contact team. You will be joining a friendly team of 6 Contact Centre administrators.
As a Contact/Customer Service Administrator, you will be the first friendly voice to our clients by answering calls and responding to their email queries. This role is not about sales or cold calling and you will only take in-bound calls from our clients to support them with their pensions related query.
Do you have experience in:
- Phone calls, answering calls from customer or clients?
- Writing emails, responding to customers or clients via email and confident in writing emails?
This role would suit someone who has experience working within a helpdesk, operational, administration, customer service or contact/call centre environment and looking to develop their career in Pension or Wealth Management. Customer service experience that involves telephone contact and email management is essential for this role.
What you'll be doing
Your responsibilities for this role include but are not restricted to:
- Being the first point of contact for resolving client queries by phone or email offering a professional, empathetic, and outstanding level of service at every interaction with our clients
- Monitoring the mailbox and passing client queries onto the relevant team or responding where applicable
- Ensure post is scanned and passed onto the relevant teams in a timely manner
- Delivering a personalised service by listening to our customer needs and ensuring the right outcome for the client and Hartley Pensions
- Working collaboratively with other teams
- Support the team's risk and control activities to ensure good client outcomes and risk management culture.
Skills and experience
To be successful you should be able to demonstrate that you are confident in answering the phone, writing emails and passionate about delivering excellent customer service, organised to meet tight deadlines, have the ability to multi-task, be empathic and resilient. Ideally, we are looking for someone who is able to demonstrate their experience in the following areas:
- Communication skills such as responding to clients' emails and answering phone calls
- Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines
- Have a collaborative approach to work, willing and able to work with other team members to complete tasks
- Organised approach with the ability to prioritise tasks and workload effectively.
- Able to use MS office (Outlook, Word, Excel).
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
Interview process
One stage, 30 to 40 minutes competency-based and Q&A interview.
Who are Hartley Pensions?
Hartley pensions is a SSIP (Self-Invested Personal Pension) and SSAS (Small Self-Administered Scheme) operator. Hartley pensions provide white label SIPP’s for a number of leading investment and trading platforms. We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly and personalised administration. Our products are designed to be flexible, straight-forward and relevant to our clients’ needs.
Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive.
Please note, we are unable to provide employment sponsorship to candidates.
Contact Support Administrator employer: Hartley Pensions Ltd
Contact Detail:
Hartley Pensions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Support Administrator
✨Tip Number 1
Familiarise yourself with the pension industry and Hartley Pensions specifically. Understanding their services and values will help you connect better during the interview and show your genuine interest in the role.
✨Tip Number 2
Practice your phone etiquette and email communication skills. Since this role involves direct client interaction, being able to demonstrate clear and professional communication will set you apart from other candidates.
✨Tip Number 3
Prepare for competency-based questions by reflecting on your past experiences in customer service. Think of specific examples where you successfully resolved client queries or worked collaboratively with a team.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. Being able to prioritise and meet tight deadlines is crucial for this role, so have examples ready to share.
We think you need these skills to ace Contact Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling phone calls and emails. Emphasise any roles where you demonstrated empathy and professionalism.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully resolved client queries in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and experience with MS Office. These are key attributes that Hartley Pensions is looking for.
Show Enthusiasm: Express your excitement about the opportunity to work with Hartley Pensions. Let them know why you're interested in this role and how you can contribute to their team.
How to prepare for a job interview at Hartley Pensions Ltd
✨Showcase Your Communication Skills
As a Contact Support Administrator, your ability to communicate effectively is crucial. Be prepared to demonstrate your phone etiquette and email writing skills during the interview. Consider sharing examples of how you've successfully resolved client queries in the past.
✨Emphasise Empathy and Customer Service
Hartley Pensions values outstanding customer service. Highlight your experience in providing empathetic support to clients. Think of specific instances where you went above and beyond to ensure a positive outcome for a customer.
✨Demonstrate Organisational Skills
The role requires an organised approach to managing multiple tasks. Be ready to discuss how you prioritise your workload and meet tight deadlines. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company
Research Hartley Pensions and understand their services and values. Being knowledgeable about the company will not only help you answer questions but also show your genuine interest in the role. Prepare a few thoughtful questions to ask at the end of the interview.
