Customer Support Administrator

Customer Support Administrator

Job Title: Customer Support Administrator – Inter

imRate: £15 per ho

urType: Contract, self employ

edWorking Hours: Monday to Friday 9am – 5pm, up to 35 hours per week – office bas

edWork Pattern: Office bas

edLocation: Bristol, City Centre B

S1

About the

role

We have a new position open for an interim Customer Support Administrator to join the Hartley Pensions Client Contact team. You will be joining a friendly team of 6 Customer Support Administrators. As a Customer Support Administrator, you will be the first line of communication to our clients, IFAs and all relevant parties by answering calls and responding to their email q

ueries.

This role would suit someone who has experience working within a helpdesk, operational, administration, customer service or contact/call centre environment and is who is looking to develop their career in Pensions, Wealth Management or financial services in

general.
We are offering above market hourly rates with numerous opportunities to upskill fast in a demanding yet extremely rewarding en

vironment!

What you

'll be doing

Your responsibilities for this role include but not

• restricted to:

  Being the first point of contact for resolving client queries by phone or email offering a professional, empathetic, and outstanding level of service at every interaction

• with our clientsMonitoring the mailbox and passing client queries onto the relevant team or responding
• where applicableEnsure post is scanned and passed onto the relevant teams in
• a timely mannerDelivering a personalised service by listening to our customer needs and ensuring the right outcome for the client and
• Hartley PensionsWorking collaboratively
• with other teamsAble to identify and support vu
• lnerable clientsSupport the team's risk and control activities to ensure good client outcomes and risk man

agement culture.

Ski

lls and experience

To be successful you should be able to demonstrate that you are confident in answering the phone, writing emails and passionate about delivering excellent customer service, organised to meet tight deadlines, have the ability to multi-task, be empathic and resilient. Ideally, we are looking for someone who is able demonstrate their experience in

• the following areas:

  Communication skills such as responding to clients' emails and

• answering phone callsEnjoys working in a fast-paced work environment, with the ability to w
• ork to tight deadlinesHave a collaborative approach to work, willing and able to work with other team mem
• bers to complete tasksOrganised approach with the ability to prioritise tasks and
• workload effectively.Able to use MS office (

Outlook, Word, Excel).

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'

d love to he

ar from you!

How to apply

Please email your CV to Recr

uitment@hartleype

nsions.com.

Interview process

One stage, 40-60 minutes compete

ncy-base

d and Q&A interview.

About us

Hartley pensions is a SSIP (Self-Invested Personal Pension) and SSAS (Small Self-Administered Scheme) operator. Hartley pensions provide white label SIPP’s for a number of leading investment and trading platforms. We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly and personalised administration. Our products are designed to be flexible, straight-forward

and relevant to our clients’ needs.

Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valu

ed, respected, and empowered to thrive.

***Please note, we are unable to prov

ide employment sponsorship to candidates.