Administrator, Pensions Administrator in Bristol

Role: Pension Administrator – Interim

Type: Contract (via umbrella payroll company – Inside IR35)

Hours: 35 hours a week (full-time), Monday to Friday

Hartley Pensions are looking for experienced pension administrators to support us during an important transitional phase for the business.

As an Interim - Pension Administrator, you will work within a vibrant, friendly and dedicated team of SIPP pension administrators. By ensuring the timely and effective completion of a range of administrative tasks, you will provide high quality and consistent outcomes to our clients.

• Calculating income drawdowns, applying new allowances such as the Lump Sum Allowance (LSA) and determining the maximum tax-free cash allowance available to members.
• Ensuring there is sufficient cleared cash within the account to pay out the requested lump sums or regular income.
• Actioning requests to liquidate assets held within investments in line with strict Service Level Agreements (SLAs) whilst ensuring that there is sufficient liquid cash in the SIPP bank account to cover all relevant fees.
• Performing due diligence in line with FCA guidelines as set out in the Pension Tax Manual.
• Processing ad-hoc payment requests, updating clients and IFAs on progress and working within a reasonable but satisfactory timeframe.
• Assisting in clearing backlogs and helping colleagues in other SIPP administration teams to ensure the firm meets its regulatory obligations.
• Working closely with our Finance and Payroll teams, preparing accurate information on gross amount requested and of the frequency of payments.
• Instructing if a PCLS or recurring income before the execution of payment.
• Communicating with Hartley’s Transfers Out department if a member is in drawdown and if funds are cleared before the team can provide their services in effectively transferring a client’s SIPP account to another operator.

This is not an entry-level position and whilst we provide training and upskilling to staff, you are fully expected to hit the ground running.

• Have a foundational knowledge of pension laws and tax regulations, specifically around annual allowance and retirement and death benefit entitlements.
• Handling sensitive tax-privileged funds where administrative errors can be costly, resulting in significant penalties to the firm.
• Demonstrable experience with GDPR regulations and ensuring the application of security protocols, ensuring the privacy and appropriate handling of sensitive client data is always upheld.
• Dealing with complex legal documents, tax regulations and direct client communication.
• A minimum Grade C/4 or above in both GCSE English Literature and English Language (or an international equivalent) is required.
• Effectively communicating technical pension information into lay terms to clients.
• Competent ability to use core Microsoft tools such as Word and Microsoft Excel.

A highly competitive rate: Hybrid working: We allow hybrid options (up to 2 days from home a week) after successful completion of training period and where business needs permit.

Hartley Pensions follow a two-stage recruitment process.

Who are Hartley Pensions?

Hartley Pensions are a SIPP and SSAS operator. Hartley pensions provide white label SIPPs for a number of leading investment and trading platforms. We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly and personalised administration. Our products are designed to be flexible, straightforward and relevant to our clients’ needs.

At Hartley pensions diversity is important to us.