At a Glance
- Tasks: Deliver top-notch customer service across various Active Hartlepool locations.
- Company: Join the vibrant Active Hartlepool team in a dynamic leisure environment.
- Benefits: Gain valuable experience, flexible hours, and training support.
- Other info: Exciting growth with new facilities opening soon!
- Why this job: Be the friendly face that helps our community thrive and enjoy leisure activities.
- Qualifications: Passion for customer service and effective communication skills required.
The predicted salary is between 38616 - 46141 £ per year.
- Housing, Growth & Communities Department
- Active Hartlepool
- CASUAL CUSTOMER SERVICE ADVISOR
- Band 6
Are you a highly motivated individual with a passion for customer service?
Would you like to join an existing team of leisure professionals to provide customer service support to our Active Hartlepool customers?
We have just the opportunity for you!
Active Hartlepool currently operates out of Mill House Leisure Centre, Headland Sports Centre, Brierton Sports Centre and Summerhill Country Park.
With our new active wellbeing hub, Highlight, set to open in spring 2026.
It is an exciting time to be joining the Active Hartlepool team!
What is the job?
You’ll be working in a fast-paced environment across the Active Hartlepool service to deliver excellent customer service to our customers.
You will be the first point of contact for our customers accessing our services.
Providing a first-class customer experience dealing with enquires over the phone, in person, on-line and by email.
What do I need?
- Through our in house training we will provide you with all the training and support you need to get you up to speed.
All you need to be a success is: A passion for helping others and delivering a first-class customer service
- Enthusiastic and able to promote the Active Hartlepool service
- An ability to effectively communicate with people from all walks of life
- To be a team player who is not afraid to try something new
- Experience of cashing handling
- Flexible in your approach to work
This post is subject to safer recruitment measures.
Hartlepool Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
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Customer Service Advisor employer: Hartlepool
Hartlepool Borough Council is an excellent employer, offering a supportive work culture that values professional development and teamwork. With competitive salaries, hybrid working options, and a commitment to high-quality financial services, employees can thrive in a dynamic environment while contributing to the community's well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hartlepool and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hartlepool and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hartlepool.
Get Familiar with Our Brand:Before applying, take some time to learn about Hartlepool and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hartlepool
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hartlepool.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hartlepool will surely appreciate.
