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- Tasks: Provide reception and administrative support in a friendly healthcare practice.
- Company: A welcoming GP practice with a supportive team environment.
- Benefits: Full-time hours, weekends off, and a positive workplace culture.
- Other info: Located conveniently with modern facilities and great career potential.
- Why this job: Join a dynamic team and make a difference in patient care.
- Qualifications: Experience in a GP practice and excellent customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a full‑time Administrator (37.5 hours per week) to provide receptionist, switchboard, and other administrative functions within the practice.
Key Responsibilities
- Audio‑typing and clinical coding
- Referral processing and scanning
- Answering telephone calls to patients during busy periods
- All general administrative duties required to support the practice
Required Skills & Experience
- Previous experience in a GP practice
- Excellent customer service skills
- Diplomatic, patient, and tenacious attitude with a good sense of humour
- Team‑working ability; confident and professional handling of any situation
The practice is located at Tennant Street, Stockton, with easy access to the A66 and A19. It is a semi new‑build with excellent facilities and a friendly atmosphere. The team consists of 14,500 patients, 9 GPs, a practice pharmacist, 3 nurse practitioners, 5 nurses, and 3 health care assistants. We operate 5 days a week, closed on weekends and bank holidays.
Receptionist/Administrator employer: Hartlepool & Stockton Health Ltd
Contact Detail:
Hartlepool & Stockton Health Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Make sure to research the practice before your interview. Knowing about their services and team can help you connect better during the conversation. Plus, it shows you're genuinely interested in being part of their friendly atmosphere!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult calls or situations. Being diplomatic and patient is key, so role-play with a friend to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of a good sense of humour! It can lighten the mood during interviews and show that you can handle the busy environment with ease. Just keep it professional and appropriate!
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of all candidates. Plus, it shows you're tech-savvy and ready to jump into the admin role!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in a GP practice and showcases your excellent customer service skills. We want to see how your background fits with our friendly atmosphere and team-oriented environment.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your diplomatic and patient attitude, and don’t forget to sprinkle in a bit of humour. We love a good sense of humour here at StudySmarter!
Showcase Team Spirit: In your application, emphasise your ability to work well in a team. Mention any experiences where you’ve confidently handled situations alongside colleagues, as we value collaboration and support within our practice.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Hartlepool & Stockton Health Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with audio-typing, clinical coding, and referral processing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've successfully handled patient inquiries or resolved issues. Highlight your diplomatic and patient attitude, as well as your sense of humour to demonstrate how you can contribute to the friendly atmosphere of the practice.
✨Practice Teamwork Scenarios
Given the collaborative nature of the role, think of situations where you've worked effectively in a team. Be ready to discuss how you handle conflicts or support colleagues during busy periods. This will showcase your ability to work well with others in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as how they support their staff or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.