At a Glance
- Tasks: Assist patients and manage appointments in a friendly, efficient manner.
- Company: Hartlepool and Stockton Health GP Federation focused on community wellbeing.
- Benefits: Supportive work environment with opportunities for personal growth.
- Other info: Join a team dedicated to improving local health and wellbeing.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Direct repeat prescription requests to the appropriate person and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
Medical Receptionist employer: Hartlepool & Stockton Health Ltd
At Hartlepool and Stockton Health GP Federation, we pride ourselves on being an exceptional employer that values relationships and community well-being. Our supportive work culture fosters professional growth and development, offering employees the chance to make a meaningful impact in healthcare while enjoying a collaborative environment. Located in a vibrant community, we provide our staff with unique opportunities to engage with local partners and enhance their skills in a fulfilling role as a Medical Receptionist.
Contact Details:
Hartlepool & Stockton Health Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research Hartlepool and Stockton Health GP Federation, their values, and how they serve the community. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and directing patients effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the practice and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Hartlepool and Stockton Health GP Federation.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your People Skills:As a Medical Receptionist, you'll be the first point of contact for patients. Make sure to highlight your communication skills and ability to handle enquiries with care and efficiency in your application.
Be Detail-Oriented:Accuracy is key in this role! When filling out your application, pay attention to detail. Mention any experience you have with managing appointments or handling sensitive information.
Demonstrate Your Problem-Solving Skills:You'll need to use your judgement to manage urgent consultations and patient queries. Share examples in your application where you've successfully navigated tricky situations or provided excellent service under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hartlepool & Stockton Health Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Medical Receptionist, you'll need to communicate effectively with patients and healthcare professionals. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable explaining procedures or handling difficult situations.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer service or similar roles. Be ready to share specific examples of how you've dealt with challenging situations or provided excellent service. This will illustrate your ability to create a welcoming environment for patients and visitors.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the practice and its values. Ask about their approach to patient care or how they support their staff. This shows that you're not just interested in the job, but also in being part of their team and contributing to their mission.
