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- Tasks: Provide essential secretarial and administrative support to a busy GP practice.
- Company: Join Hart Medical Practice, dedicated to improving local health and wellbeing.
- Benefits: Full training provided, friendly team environment, and opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive setting.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
- Other info: Dynamic role with a focus on teamwork and high-quality patient services.
The predicted salary is between 29970 - 36483 £ per year.
Tobe responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Main duties of the job:
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Manage all enquiries in an effective manner
- Maintain an accurate referrals database
- Process all letters as requested
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Input data into the patients healthcare records as necessary
- Process referrals using the electronic referral system (ERS)
- Summarise new patient records
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Carry out system searches as requested
- Carry out monthly QoF call and recall
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general administrative tasks as requested
Person Specification:
- Excellent communications skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Time management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility and confidentiality
Knowledge of SystmOne Clinical System.
Qualifications:
- Good standard of general education
- GCSE Mathematics - C or equivalent
- GCSE English - C or equivalent
- NVQ Level 2 in Customer Care
Experience:
- Experience of working with the general public
- Experience of secretarial work
- Experience of working with General Practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Secretary employer: Hartlepool & Stockton Health [H&SH]
Contact Detail:
Hartlepool & Stockton Health [H&SH] Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to medical secretarial duties. Think about how you can showcase your IT skills and experience with systems like SystmOne. We want to see you shine!
✨Tip Number 3
When you get that interview, don’t just talk about your skills—show them! Bring examples of your previous work or scenarios where you’ve excelled in multitasking and communication. It’s all about making a lasting impression.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you’re serious about joining our team. Let’s make this happen together!
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretary role. Highlight your secretarial experience, IT skills, and any familiarity with SystmOne or ERS. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the practice. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Hartlepool & Stockton Health [H&SH]
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Medical Secretary. Brush up on your knowledge of SystmOne and the Electronic Referral System, as well as any relevant policies. This will show that you’re not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you’ve successfully liaised with different teams or handled challenging situations. This will demonstrate your interpersonal skills effectively.
✨Be Organised and Professional
During the interview, showcase your organisational skills. Bring a neat folder with copies of your CV, references, and any other relevant documents. This not only keeps you organised but also reflects your attention to detail and professionalism, which are key traits for a Medical Secretary.
✨Emphasise Teamwork and Empathy
Hart Medical Practice values teamwork and patient care. Be ready to discuss how you work well in a team and share examples of how you’ve shown empathy in previous roles. This will align with their mission to provide high-quality patient services and show that you’re a great fit for their culture.