At a Glance
- Tasks: Join our team to assist patients and manage administrative tasks in a busy GP practice.
- Company: Hart Medical Practice, part of Hartlepool and Stockton Health GP Federation.
- Benefits: Gain valuable experience in healthcare with training provided and a supportive team environment.
- Other info: Flexible hours available, perfect for students looking to balance work and studies.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Good communication skills and a willingness to learn; customer service experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
Location: Hart Medical Practice, Hartlepool
Hours: 24 hours per week (part-time/job share applicants will be welcome)
Contract: Up to 12 months fixed term (maternity cover)
We are a busy 6 doctor GP practice and we require an enthusiastic, and versatile Medical Receptionist/Administrator to join our friendly team for a period of approximately 12 months toprovide Maternity Leave cover.
General practice is a challenging environment that requires a flexible and calm approach with the ability to multi-task and work under pressure at peak times and given the nature of the position the applicant must have good communication skills.
The ideal candidate will be a highly motivated team player who has customer service/patient experience.
IT and keyboard skills are essential.
A working knowledge of SystmOne would be advantageous although training will be provided for the right candidate.
Experience of working in a GP practice and knowledge of medical terminology are also advantageous but not a necessity.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
As part of this support, we are hosting this job advert on behalf one of our member practices, Hart Medical Practice.
Job description
Job responsibilities
Patient and Community Services
Face to Face contact with patients and visitors.
Welcoming patients and communicating with members of the practice team.
Handing completed repeat prescriptions to patient and checking names and address.
Process appointment requests for future appointments from patients by telephone and in person.
Deal with visits requests and liaise with GP and patient.
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance with written protocols.
To work with various IT programmes and Clinical Systems.
Filing and Photocopying as requested.
Data entry.
Process patients change of address with a knowledge of practice area.
Scanning letters and filing into patients clinical record using a document management tool.
Making referrals to community services using SystmOne and NHS email.
Telephone
Have working knowledge of telephone system, during and after hours.
Telephonist taking calls and dealing with each request appropriately.
Respond to emergency calls appropriately.
Information Governance
- Comply with all Information Governance Policies.
- Comply with all systems for data security and protection.
- Must complete annual IG training.
Premises and Equipment
Clear rooms after surgeries.
Ensure building security and report any problems.
Maintain stock and monitor stationery levels in all rooms.
Tidy waiting areas and surgery ready for next session.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually).
- Reporting potential risks identified.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
The post-holder will
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Any other tasks allocated by managers
Person Specification
Behaviours
Essential
- Smart, polite and confident.
- Planning and organising.
- Performing under pressure.
- Adaptability.
- Using initiative.
- Team working.
- Self motivated.
- Flexibility.
- Confidentiality.
Qualifications
Essential
- Good standard of general education.
- GCSE Mathematics C (equivalent) or above.
- GCSE English C (equivalent) or above.
Desirable
- AMSPAR Receptionist certificate.
- NVQII in Customer Care.
Knowledge
Desirable
- Knowledge of SystmOne Clinical System
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of reception work.
- Experience of working within General Practice.
Skills
Essential
- Excellent communication skills (Written and Oral).
- IT skills.
- Clear, polite telephone manner.
- Time Management and the ability to work to deadlines.
- Problem solving skills.
- Interpersonal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hartlepool & Stockton Health [H&SH]
Address
Hart Medical Practice
Surgery Lane
Hartlepool
TS24 9DN
United Kingdom
Employer's website
https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)
Medical Administrator in Hartlepool employer: Hartlepool & Stockton Health [H&SH]
At Hartlepool and Stockton Health GP Federation, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a Medical Administrator in our busy GP practice, you will benefit from ongoing training opportunities, a strong emphasis on teamwork, and the chance to make a meaningful impact on the health and wellbeing of our local community. Our commitment to employee development and a friendly atmosphere makes us an excellent employer for those seeking a rewarding career in healthcare.
Contact Details:
Hartlepool & Stockton Health [H&SH] Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Administrator in Hartlepool
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We think you need these skills to ace Medical Administrator in Hartlepool
Some tips for your application 🫡
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hartlepool & Stockton Health [H&SH]. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hartlepool & Stockton Health [H&SH]
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
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As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hartlepool & Stockton Health [H&SH]’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
