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- Tasks: Manage calls, respond to enquiries, and support care homes with excellent customer service.
- Company: Hartford Care, dedicated to providing top-notch care and support.
- Benefits: Occupational sick pay, annual pay reviews, and flexible pay options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a supportive team with great learning and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Employment Type: 37.5 hours per week including working alternate weekends. This is an office based position, no hybrid or remote working.
About The Role
As a Customer Service Advisor, you will manage incoming and outgoing calls, respond to enquiries and concerns, and ensure information is recorded accurately and handled in line with company policies. You’ll play an important role in supporting our care homes and maintaining a high standard of customer experience.
Responsibilities
- Answer incoming calls promptly and professionally
- Make outbound calls for follow-ups and show rounds
- Handle enquiries, requests, and complaints calmly and courteously
- Accurately record call details using the Enquiry Management system
- Escalate complex or urgent issues to the appropriate care home team
- Meet performance targets, including call handling times and customer satisfaction
- Maintain strict confidentiality and comply with data protection requirements
- Develop a strong understanding of the Hartford Care group of homes
Essential What We’re Looking For
- Experience in customer service, call centre, healthcare, or care-related roles
- Excellent verbal and written communication skills
- Compassionate, patient, and respectful approach
- Strong organisational skills and reliability
- Ability to follow procedures, policies, and escalation processes
- Competent in Microsoft Office
- Flexible to work shifts, including weekends (and evenings if required)
What You’ll Get
We believe in looking after the people who look after others. Here’s what’s waiting for you:
- Be heard through the Hartford Voice Forum
- Occupational sick pay and annual pay reviews
- Life insurance and enhanced parental leave pay
- Recruitment referral bonuses
- Blue Light discounts
- Free DBS check and NMC PIN reimbursement
- Salary sacrifice schemes and access to Wagestream (draw down earned pay before payday!)
- A wide range of learning and development opportunities
Customer Service Advisor in Basingstoke employer: Hartford Care
Contact Detail:
Hartford Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hartford Care. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and complaints during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Advisor, you'll need to demonstrate how well you can communicate with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and any relevant roles. We want to see how your skills align with what we're looking for, so don’t hold back!
Showcase Your Communication Skills: Since this role is all about communication, use your written application to demonstrate your excellent verbal and written skills. Keep it clear, concise, and professional – we love a well-structured application!
Highlight Your Compassionate Approach: We value a compassionate and patient attitude, especially in customer service. Share examples of how you've handled enquiries or complaints with care and respect in your application.
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Hartford Care
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with the company’s values and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult calls or complaints, and be ready to share examples from your past experiences. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Compassion
Since this role involves supporting care homes, it’s crucial to convey your compassionate side during the interview. Share stories that highlight your patience and respect for others, especially in challenging situations. This will resonate well with the interviewers and show that you align with their values.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, performance targets, or training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
