At a Glance
- Tasks: Manage calls, respond to enquiries, and support care homes with excellent customer service.
- Company: Join a compassionate team dedicated to providing top-notch care.
- Benefits: Enjoy competitive pay, sick leave, discounts, and flexible learning opportunities.
- Other info: Work in a supportive environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20250 - 24750 £ per year.
Employment Type: 37.5 hours per week including working alternate weekends. This is an office based position, we do not offer hybrid or remote working.
About the Role
As an Enquiries Assistant, you will manage incoming and outgoing calls, respond to enquiries and concerns, and ensure information is recorded accurately and handled in line with company policies. You’ll play an important role in supporting our care homes and maintaining a high standard of customer experience.
Key Responsibilities
- Answer incoming calls promptly and professionally
- Make outbound calls for follow-ups and show rounds
- Handle enquiries, requests, and complaints calmly and courteously
- Accurately record call details using the Enquiry Management system
- Escalate complex or urgent issues to the appropriate care home team
- Meet performance targets, including call handling times and customer satisfaction
- Maintain strict confidentiality and comply with data protection requirements
- Develop a strong understanding of the Hartford Care group of homes
What We’re Looking For
Essential:
- Experience in customer service, call centre, healthcare, or care-related roles
- Excellent verbal and written communication skills
- Compassionate, patient, and respectful approach
- Strong organisational skills and reliability
- Ability to follow procedures, policies, and escalation processes
- Competent in Microsoft Office
- Flexible to work shifts, including weekends (and evenings if required)
What You’ll Get
We believe in looking after the people who look after others. Here’s what’s waiting for you:
- Be heard through the Hartford Voice Forum
- Occupational sick pay and annual pay reviews
- Life insurance and enhanced parental leave pay
- Recruitment referral bonuses
- Blue Light discounts
- Free DBS check and NMC PIN reimbursement
- Salary sacrifice schemes and access to Wagestream (draw down earned pay before payday!)
- A wide range of learning and development opportunities
Enquiries Assistant in Basingstoke employer: Hartford Care Ltd
Hartford Care Ltd is an excellent employer that prioritises the well-being of both its residents and staff at Cornford House, Pembury. With a strong focus on teamwork and communication, employees enjoy a supportive work culture that fosters personal growth and development. The company offers flexible working hours and the opportunity to make a meaningful impact in the lives of residents, making it a rewarding place to work.
