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For Companies At a Glance
- Tasks: Manage calls, respond to enquiries, and support care homes with excellent customer service.
- Company: Join a compassionate team dedicated to enhancing customer experiences in healthcare.
- Benefits: Enjoy competitive pay, sick leave, discounts, and flexible learning opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work in a dynamic office setting with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Employment Type: 37.5 hours per week including working alternate weekends. This is an office based position, no hybrid or remote working.
About the Role
As a Customer Service Advisor, you will manage incoming and outgoing calls, respond to enquiries and concerns, and ensure information is recorded accurately and handled in line with company policies. You’ll play an important role in supporting our care homes and maintaining a high standard of customer experience.
Key Responsibilities
- Answer incoming calls promptly and professionally
- Make outbound calls for follow-ups and show rounds
- Handle enquiries, requests, and complaints calmly and courteously
- Accurately record call details using the Enquiry Management system
- Escalate complex or urgent issues to the appropriate care home team
- Meet performance targets, including call handling times and customer satisfaction
- Maintain strict confidentiality and comply with data protection requirements
- Develop a strong understanding of the Hartford Care group of homes
What We’re Looking For
Essential
- Experience in customer service, call centre, healthcare, or care-related roles
- Excellent verbal and written communication skills
- Compassionate, patient, and respectful approach
- Strong organisational skills and reliability
- Ability to follow procedures, policies, and escalation processes
- Competent in Microsoft Office
- Flexible to work shifts, including weekends (and evenings if required)
What You’ll Get
We believe in looking after the people who look after others. Here’s what’s waiting for you:
- Be heard through the Hartford Voice Forum
- Occupational sick pay and annual pay reviews
- Life insurance and enhanced parental leave pay
- Recruitment referral bonuses
- Blue Light discounts
- Free DBS check and NMC PIN reimbursement
- Salary sacrifice schemes and access to Wagestream (draw down earned pay before payday!)
- A wide range of learning and development opportunities
Customer Service Advisor in Basingstoke employer: Hartford Care Ltd
Contact Detail:
Hartford Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research Hartford Care and their values, so you can show them you’re not just another candidate. When you understand their mission, you can tailor your conversations to highlight how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls with a friend or family member. This will help you get comfortable with handling enquiries and complaints, just like you would as a Customer Service Advisor.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve demonstrated excellent customer service skills. This will show them you’ve got what it takes to handle calls calmly and courteously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Basingstoke
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled calls and enquiries in the past, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about you and why you're a great fit for the role!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'compassionate' and 'organisational skills', to show us that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hartford Care Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the Hartford Care group and their values. Familiarise yourself with their care homes and the services they provide. This will not only show your interest but also help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle difficult calls or complaints. Practising your responses can help you stay calm and articulate during the actual interview.
✨Show Your Compassion
As a Customer Service Advisor, empathy is key. Be prepared to share examples from your past experiences where you demonstrated compassion and patience. This will highlight your suitability for the role and your ability to connect with customers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows that you’re genuinely interested and engaged. Plus, it gives you a chance to assess if this is the right fit for you too!
