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- Tasks: Engage with residents face-to-face, guiding them through lease changes and managing their concerns.
- Company: Specialist consultancy in the Residential Property sector with a focus on people.
- Benefits: Competitive salary of £40,000 pro rata, potential for contract extension, and pension scheme.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience in property management or residential sectors preferred; must be organised and reliable.
- Other info: Opportunity to grow within a scaling function and work closely with major retirement operators.
The predicted salary is between 32000 - 48000 £ per year.
If you’ve got a property management background and you’re good with people, not just emails but proper, face-to-face conversations, this Resident Service Consultant role might be exactly what you’re after. The position sits within a specialist Consultancy working across the Residential Property sector. It’s hands-on, people-focused and all about how you communicate, build trust and handle conversations that need a bit more care.
You’ll be based on-site anywhere in between Derby and Sheffield, within a retirement village, acting like a third party, speaking directly with residents and guiding them through changes to their lease agreements, particularly around service charges and payment structures. This isn’t a back-office role. As a Resident Service Consultant, you’re the person residents turn to, answering questions, managing concerns and making sure everything is clear and handled properly.
The Package:
- £40,0000 (pro rata), employed contract through our client
- Initial 1-month – 3-month contract, huge potential for it to extend to 6 months and then go permanent.
- Opportunity to be part of a growing function scaling from 2 to 10 projects per year
- Exposure to major retirement living operators
Resident Service Consultant Role:
- Deliver on-site consultations with residents regarding lease variations
- Act as the main point of contact throughout the consultation process
- Manage resident expectations, questions and concerns professionally
- Support retirement operators through structured lease transition programmes
- Maintain accurate records of conversations and outcomes
- Work closely with internal teams to ensure smooth project delivery
The Person:
- Background in Property Management, Leasehold, or Residential sector preferred
- Immediately available or within 1-2 weeks' notice
- Flexible to commit to a contract over the next 3-6 months
- Comfortable working face-to-face with elderly or vulnerable residents
- Able to build trust quickly and manage expectations professionally
- Organised, reliable and able to manage a structured consultation process
- Willing to travel and stay on-site for project durations in between Derby and Sheffield
Resident Service Consultant in Derby employer: Harte Recruitment - Property & Conveyancing Recruitment Specialists
Contact Detail:
Harte Recruitment - Property & Conveyancing Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Consultant in Derby
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your face-to-face communication skills! Since this role is all about building trust and managing conversations, try role-playing with a friend or family member. Focus on being clear, empathetic, and professional – it’ll make a world of difference when you’re speaking with residents.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and serious about the role. Think about what you want to know regarding the consultation process or how they support their staff in managing resident concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can connect with residents and make a real difference in their lives.
We think you need these skills to ace Resident Service Consultant in Derby
Some tips for your application 🫡
Show Off Your People Skills: In your application, make sure to highlight your experience in property management and your knack for face-to-face conversations. We want to see how you connect with people, so share some examples of how you've built trust and handled tricky situations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will help us see how you can manage resident expectations effectively.
Tailor Your Application: Make sure to customise your application to fit the Resident Service Consultant role. Mention specific aspects of the job description that resonate with you and explain why you're a great fit. We love seeing genuine interest!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Harte Recruitment - Property & Conveyancing Recruitment Specialists
✨Know Your Property Management Stuff
Brush up on your property management knowledge, especially around lease agreements and service charges. Be ready to discuss your past experiences and how they relate to the role, as this will show you understand the ins and outs of the industry.
✨Practice Face-to-Face Conversations
Since this role is all about personal interactions, practice having face-to-face conversations. Role-play with a friend or family member to get comfortable discussing sensitive topics, managing expectations, and building trust with residents.
✨Show Your Organisational Skills
Be prepared to talk about how you manage your time and keep records. Bring examples of how you've successfully handled consultations or projects in the past, highlighting your ability to stay organised and deliver results.
✨Demonstrate Empathy and Patience
This role involves working with elderly or vulnerable residents, so it's crucial to show empathy and patience during your interview. Share examples of how you've handled difficult conversations or provided support in challenging situations to showcase your people skills.