Sales Progression Team Manager

Harte Recruitment is delighted to be partnering with a leading specialist company that delivers outsourced sales progression services to estate agents, helping to streamline the journey from offer to completion, hiring a Sales Progression Team Manager based in West Yorkshire. Renowned for their efficiency, professionalism, and clear communication, the company plays a crucial role in shortening transaction times and improving client satisfaction. This is a great opportunity to join a dynamic, supportive team and take the lead in a pivotal role within the property sector.

As a Sales Progression Team Manager , you will manage the daily operations of the team, ensuring balanced caseloads and meeting SLAs. You’ll conduct case reviews, provide feedback, and escalate issues as needed.

The Package:

• £29,000–£31,500 basic (OTE £33,500); £29k for first 6 months’ probation, then £31.5k plus up to £2k bonus based on targets
• Monday to Friday, 9:00 am – 5:00 pm with a 1-hour break (flexible starting and finishing times)
• Hybrid working : 3 days in the office and 2 days remote

The Role:

• Manage day-to-day operations of the Sales Progression team, ensuring even case distribution and meeting SLAs.
• Conduct weekly case reviews, provide live feedback, and escalate issues to the Operations Manager.
• Lead monthly exchange forecasting and attend key estate agent forecast meetings.
• Oversee recruitment, induction, training, and performance management including probation and appraisals.
• Ensure compliance with company policies, health & safety, and GDPR.
• Act as senior office contact, supporting smooth operations and staff guidance.
• Collaborate with senior management to build a high-performance, empowered team.
• Utilise estate agency experience and maintain strong internal and external relationships.

The Person:

• Strong leader with excellent communication, coaching, and motivational skills.
• Confident decision-maker skilled in conflict resolution and problem-solving.
• Highly organised, detail-oriented, and able to multitask effectively.
• Customer-focused, committed to service excellence and team wellbeing.
• Experienced in recruitment, performance management, and building positive cultures.
• Experienced in professional office settings with knowledge of the home moving process.
• Previous leadership experience is essential .