Sales Progression Team Manager

Harte Recruitment is delighted to be partnering with a leading specialist company that delivers outsourced sales progression services to estate agents, helping to streamline the journey from offer to completion, hiring a Sales Progression Leader based in West Yorkshire. Renowned for their efficiency, professionalism, and clear communication, the company plays a crucial role in shortening transaction times and improving client satisfaction. This is a great opportunity to join a dynamic, supportive team and take the lead in a pivotal role within the property sector. As a Sales Progression Leader, you will manage the daily operations of the team, ensuring balanced caseloads and meeting SLAs. You’ll conduct case reviews, provide feedback, and escalate issues as needed. The Package: * £29,000–£31,500 basic (OTE £33,500); £29k for first 6 months’ probation, then £31.5k plus up to £2k bonus based on targets * Monday to Friday, 9:00 am – 5:00 pm with a 1-hour break (flexible starting and finishing times) * Hybrid working: 3 days in the office and 2 days remote The Role: * Manage day-to-day operations of the Sales Progression team, ensuring even case distribution and meeting SLAs. * Conduct weekly case reviews, provide live feedback, and escalate issues to the Operations Manager. * Lead monthly exchange forecasting and attend key estate agent forecast meetings. * Oversee recruitment, induction, training, and performance management including probation and appraisals. * Ensure compliance with company policies, health & safety, and GDPR. * Act as senior office contact, supporting smooth operations and staff guidance. * Collaborate with senior management to build a high-performance, empowered team. * Utilise estate agency experience and maintain strong internal and external relationships. The Person: * Strong leader with excellent communication, coaching, and motivational skills. * Confident decision-maker skilled in conflict resolution and problem-solving. * Highly organised, detail-oriented, and able to multitask effectively. * Customer-focused, committed to service excellence and team wellbeing. * Experienced in recruitment, performance management, and building positive cultures. * Experienced in professional office settings with knowledge of the home moving process. * Previous leadership experience is essential