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For Companies At a Glance
- Tasks: Lead a motivated team to drive branch success and deliver exceptional service.
- Company: Join Harte Consulting, a top UK lettings agency with 23 offices and over 350 staff.
- Benefits: Enjoy competitive pay, discounts at 900+ retailers, wellbeing resources, and career development support.
- Why this job: Make a real impact in a supportive culture while growing your lettings career.
- Qualifications: Experience in people management and lettings, with a passion for customer service required.
- Other info: Flexible work hours and regular company socials make this a fun workplace!
The predicted salary is between 33600 - 50400 £ per year.
Harte Recruitment invites experienced and driven professionals to apply for an exciting opportunity as Lettings Branch Manager role based in Ilkley! Join a team that blends local expertise with a commitment to strong values, prioritising people and delivering excellence. As part of the UKs leading network of lettings and estate agencies, the Lettings Branch Manager will become a key part of a well-established business boasting 23 offices and over 350 staff. With a foundation of industry experience and in-depth local knowledge, you will help clients find, sell, and let properties with care and professionalism. This is a unique opportunity for a talented Lettings Branch Manager to make a real impact. Youll drive branch success by leading a motivated team, ensuring exceptional service delivery, and fostering growth. If you are ready to take the next step in your lettings career, this could be the perfect role for you. The Package: On-target earnings of £47,000 Standard workweek of 38.75 hours: Monday to Thursday (9:00 am to 5:30 pm), early finish on Fridays (9:00 am to 5:00 pm), plus 1 in 2 Saturdays (9:00 am to 1:00 pm) Discounts at 900+ retailers Wellbeing resources for physical and mental health Employee Assistance Programme with free counselling sessions Annual leave purchase scheme (up to 5 extra days) Smart Tech Scheme for gadgets and appliances Cycle2Work Scheme Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF Pension contributions and retirement planning support Career development with funding for professional qualifications Regular company socials and celebrations for length of service The Role: Oversee overall branch performance and profitability, ensuring alignment with the business plan. Drive year-on-year growth of market share in the branch area, while consistently meeting branch and personal targets. Ensure that exceptional service is delivered to clients at every stage of their property journey. Inspire and motivate your team, creating a positive and productive workplace culture. Ensure all staff are aligned with branch targets. Collaborate across departments to cross-sell services, ensuring seamless operations and maximising growth opportunities. Successfully manage and resolve any escalated complaints, maintaining client satisfaction. Conduct regular performance reviews, one-to-ones, and return-to-work interviews with your team to maintain operational excellence. Support the Lettings & Investment Manager in aligning the lettings business with the overall business plan. The Person: Proven experience in people management and the ability to motivate and lead a team in a target-driven environment. A successful background in managing a branch within a lettings environment. A passion for delivering exceptional customer service and maintaining high standards. Strong analytical and problem-solving skills to address challenges proactively. Familiarity with lettings regulations and a willingness to achieve ARLA or CeLAP qualifications. Required for travel as needed. JBRP1_UKTJ
Harte Consulting Ltd | Lettings Branch Manager employer: Harte Consulting Ltd
Contact Detail:
Harte Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harte Consulting Ltd | Lettings Branch Manager
✨Tip Number 1
Familiarize yourself with the local property market in Ilkley. Understanding the nuances of the area will not only help you in interviews but also demonstrate your commitment to the role and your potential to drive branch success.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated teams in previous roles. Highlighting specific instances where you've driven performance can set you apart from other candidates.
✨Tip Number 3
Research Harte Consulting Ltd's values and mission. Aligning your personal values with theirs during discussions can create a strong connection and show that you're a great cultural fit for the team.
✨Tip Number 4
Prepare to discuss your approach to customer service. Be ready to share strategies you've implemented in the past to ensure exceptional service delivery, as this is a key aspect of the Lettings Branch Manager role.
We think you need these skills to ace Harte Consulting Ltd | Lettings Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in lettings and people management. Use specific examples that demonstrate your ability to lead a team and achieve targets, as these are key aspects of the Lettings Branch Manager role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional customer service and your understanding of the lettings market. Mention how your values align with those of Harte Recruitment and express your enthusiasm for the opportunity.
Showcase Your Achievements: In your application, include quantifiable achievements from your previous roles, such as growth in market share or improvements in client satisfaction. This will help demonstrate your capability to drive branch success.
Research the Company: Familiarize yourself with Harte Recruitment's values, mission, and recent developments in the lettings industry. This knowledge will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at Harte Consulting Ltd
✨Show Your Leadership Skills
As a Lettings Branch Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or inspired others to achieve targets.
✨Understand the Local Market
Familiarize yourself with the local property market in Ilkley. Be ready to discuss current trends, challenges, and opportunities in the area. This will show your commitment to the role and your understanding of the business landscape.
✨Emphasize Customer Service Excellence
Highlight your passion for delivering exceptional customer service. Prepare to share specific instances where you went above and beyond for clients, as this aligns with the company's values of prioritizing people and delivering excellence.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your analytical and problem-solving skills. Think of examples where you faced challenges in a lettings environment and how you proactively addressed them. This will showcase your readiness to handle escalated complaints and maintain client satisfaction.
