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- Tasks: Join us as a Reservations & Events Agent, handling inquiries and ensuring guest satisfaction.
- Company: Be part of a trendy boutique hotel in Shoreditch, known for its unique cultural vibe.
- Benefits: Enjoy 28 days holiday, discounted hotel rates, meals on duty, and access to exclusive perks.
- Why this job: This role offers growth opportunities in a vibrant environment with a focus on authentic experiences.
- Qualifications: Previous hotel reservations or front office experience is essential; strong sales skills are a plus.
- Other info: Must be eligible to live and work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!
Your role as a Reservations & Events Agent includes:
- Answering all inbound calls, emails and general enquiries in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information.
- Assisting other departments such as Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries.
- Maintaining system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
- Remaining calm and polite especially during busy hotel activity.
- Resolving complications and complaints using previous experience and good judgement.
- Maintaining complete knowledge of all hotel services/features and hours of operation.
- Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PM.
- Sending accurate groups & events proposals in line with hotel requirements.
- Ensuring that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly basis for the following week plus any last minute events.
- Arranging events setups in line with BEOs and liaising with Operations teams.
- Meeting & greeting nominated conference contacts or organisers to check on their satisfaction and the setup of the meeting rooms on the day of the event.
- Arranging and carrying out hotel show rounds to support on prospection, conversion and account management.
- Assisting in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director.
- Maintaining daily communication with the Front Office team.
- Being fully conversant with the facilities, services and special promotions offered by the hotel and passing this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Understanding and being fully conversant with e-mail, booking engines (websites) and other office applications.
Benefits include:
- 28 days holidays increasing with length of service.
- Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program.
- Access to Perks at Work with amazing discounts and collection of points on online stores.
- Company’s Pension.
- Meals on duty with e-vouchers.
- Discounts on F&B outlets.
- Access to Employee Assistance Program.
- Life Assurance.
- Recommend a Friend Scheme.
- Trainings to get started and continue to grow and loads of opportunities to progress.
Previous experience in the reservations/front office departments within the hotel industry is required, along with a high level of commercial awareness and sales capabilities.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Hotel Front Office / Reservations Agent employer: Hart Shoreditch
Contact Detail:
Hart Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Office / Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Since this role is all about providing accurate information to guests, knowing the ins and outs of the hotel will help you stand out during the interview.
✨Tip Number 2
Brush up on your communication skills. As a Reservations & Events Agent, you'll need to convey information clearly and politely, especially when handling inquiries or complaints. Practising role-play scenarios can be beneficial.
✨Tip Number 3
Gain experience with relevant software. Familiarity with booking engines and reservation systems like Delphi FDC and OnQ R&I/PM will give you an edge. Consider taking online courses or tutorials to boost your confidence.
✨Tip Number 4
Network within the industry. Attend local hospitality events or join online forums to connect with professionals in the field. This can provide insights into the role and may even lead to referrals for the position.
We think you need these skills to ace Hotel Front Office / Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hotel industry, particularly in reservations and front office roles. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences that relate to handling customer inquiries and resolving complaints, as these are key aspects of the job.
Showcase Communication Skills: Since the role requires clear communication, consider including examples in your application that demonstrate your ability to communicate effectively with guests and colleagues, especially in busy situations.
Highlight Technical Proficiency: Mention any experience you have with booking engines and office applications, as well as your ability to learn new systems quickly. This will show that you can adapt to the hotel's operational needs.
How to prepare for a job interview at Hart Shoreditch
✨Show Your Charisma
As a Reservations & Events Agent, your personality matters! Be sure to showcase your dynamic and friendly nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, features, and promotions before the interview. This knowledge will not only impress the interviewer but also show your enthusiasm for the role and the hotel itself.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and resolve issues effectively, as this is crucial in a busy hotel environment.
✨Highlight Your Technical Skills
Be ready to discuss your experience with booking engines and office applications. Mention any specific systems you’ve used, like Delphi or OnQ, to show that you can hit the ground running and manage reservations efficiently.
