Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Reservations & Events Agent, handling calls and emails with charm and accuracy.
- Company: Be part of a trendy boutique hotel in Shoreditch, known for its unique cultural vibe.
- Benefits: Enjoy 28 days holiday, discounted hotel rates, and access to amazing perks and training opportunities.
- Why this job: This role offers a chance to engage with guests and be part of a vibrant team culture.
- Qualifications: Previous experience in hotel reservations or front office is essential; sales skills are a plus.
- Other info: Must be eligible to live and work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!
Your role as a Reservations & Events Agent includes:
- Answering all inbound calls, emails and general enquiries in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information.
- Assisting other departments such as Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries.
- Maintaining system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
- Remaining calm and polite especially during busy hotel activity. Resolving complications and complaints using previous experience and good judgement.
- Maintaining complete knowledge of all hotel services/features and hours of operation.
- Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PM.
- Sending accurate groups & events proposals in line with hotel requirements.
- Ensuring that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly basis for the following week plus any last minute events.
- Arranging events setups in line with BEOs and liaising with Operations teams.
- Meeting & greeting nominated conference contacts or organisers to check on their satisfaction and the setup of the meeting rooms on the day of the event.
- Arranging and carrying out hotel show rounds to support on prospection, conversion and account management.
- Assisting in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director.
- Maintaining daily communication with the Front Office team.
- Being fully conversant with the facilities, services and special promotions offered by the hotel and passing this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Understanding and being fully conversant with e-mail, booking engines (websites) and other office applications.
Benefits include:
- 28 days holidays increasing with length of service.
- Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program.
- Access to Perks at Work with amazing discounts and collection of points on online stores.
- Company’s Pension.
- Meals on duty with e-vouchers.
- Discounts on F&B outlets.
- Access to Employee Assistance Program.
- Life Assurance.
- Recommend a Friend Scheme.
- Trainings to get started and continue to grow and loads of opportunities to progress.
Previous experience in the reservations/front office departments within the hotel industry is required, along with a high level of commercial awareness and sales capabilities.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Contact Detail:
Hart Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Office / Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Since this role is all about providing accurate information to guests, knowing the ins and outs of the hotel will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills, especially in a friendly and professional manner. Role-playing common scenarios you might encounter in the role can help you feel more prepared and confident when interacting with guests.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved guest complaints or complicated situations, as this will demonstrate your capability to handle challenges in a busy hotel environment.
✨Tip Number 4
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and make a great impression during the application process.
We think you need these skills to ace Hotel Front Office / Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservations & Events Agent position. Tailor your application to highlight relevant experience in reservations and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in the hotel industry, particularly in reservations or front office roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your commercial awareness and sales capabilities.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific experiences that relate to the job description, such as handling customer inquiries or managing event setups. Show how your personality aligns with the dynamic and charismatic nature of the hotel.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, reflecting the friendly manner expected in the role.
How to prepare for a job interview at Hart Shoreditch
✨Show Your Charisma
As a Reservations & Events Agent, your personality matters! Be sure to showcase your dynamic and friendly nature during the interview. Practice answering questions with enthusiasm and warmth, as this role requires excellent communication skills.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, features, and promotions before the interview. Being able to discuss these confidently will demonstrate your genuine interest in the position and help you stand out as a knowledgeable candidate.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult guest or managing multiple reservations at once. Think of examples from your past experience that highlight your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Sales Skills
Since the role involves maximising hotel sales, be prepared to discuss your previous experience in sales and how you can contribute to the hotel's revenue. Share any successful strategies you've used in the past to upsell services or enhance guest experiences.
