Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Reservations & Events Agent, handling inquiries and ensuring smooth event operations.
- Company: Be part of a trendy boutique hotel in Shoreditch, known for its unique cultural vibe.
- Benefits: Enjoy 28 days holiday, discounted hotel rates, meals on duty, and access to exclusive perks.
- Why this job: This role offers a chance to engage with diverse guests and develop your hospitality skills.
- Qualifications: Previous experience in hotel reservations or front office is essential; sales skills are a plus.
- Other info: Must be eligible to live and work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!
Your role as a Reservations & Events Agent includes:
- Answering all inbound calls, emails and general enquiries in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information.
- Assisting other departments such as Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries.
- Maintaining system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
- Remaining calm and polite especially during busy hotel activity.
- Resolving complications and complaints using previous experience and good judgement.
- Maintaining complete knowledge of all hotel services/features and hours of operation.
- Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PM.
- Sending accurate groups & events proposals in line with hotel requirements.
- Ensuring that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly basis for the following week plus any last minute events.
- Arranging events setups in line with BEOs and liaising with Operations teams.
- Meeting & greeting nominated conference contacts or organisers to check on their satisfaction and the setup of the meeting rooms on the day of the event.
- Arranging and carrying out hotel show rounds to support on prospection, conversion and account management.
- Assisting in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director.
- Maintaining daily communication with the Front Office team.
- Being fully conversant with the facilities, services and special promotions offered by the hotel and passing this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Understanding and being fully conversant with e-mail, booking engines (websites) and other office applications.
Benefits include:
- 28 days holidays increasing with length of service.
- Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program.
- Access to Perks at Work with amazing discounts and collection of points on online stores.
- Company’s Pension.
- Meals on duty with e-vouchers.
- Discounts on F&B outlets.
- Access to Employee Assistance Program.
- Life Assurance.
- Recommend a Friend Scheme.
- Trainings to get started and continue to grow and loads of opportunities to progress.
Previous experience in the reservations/front office departments within the hotel industry is required, along with a high level of commercial awareness and sales capabilities.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Events and Reservationist employer: Hart Shoreditch
Contact Detail:
Hart Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events and Reservationist
✨Tip Number 1
Familiarise yourself with the Shoreditch area and the unique aspects of our boutique hotel. Understanding the local culture and trends will help you connect with potential guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling inquiries and complaints. Role-playing different scenarios can prepare you to remain calm and polite under pressure, which is crucial for this position.
✨Tip Number 3
Get to know the Delphi FDC system and OnQ R&I/PM software if you haven't already. Familiarity with these systems will give you a significant advantage, as you'll be able to demonstrate your technical skills during the interview.
✨Tip Number 4
Network with current or former employees of our hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Events and Reservationist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and events management. Emphasise any previous roles in the hotel industry, showcasing your skills in customer service, communication, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel’s unique culture. Mention specific experiences that demonstrate your ability to handle reservations and events, and how you can contribute to the hotel's success.
Showcase Your Communication Skills: Since the role requires clear communication, ensure your application is well-written and free of errors. Use professional language and structure your sentences clearly to reflect your ability to communicate effectively.
Highlight Relevant Software Knowledge: Mention any experience with reservation systems or office applications, as this is crucial for the role. If you have used Delphi FDC or OnQ R&I/PM, be sure to include this in your application to stand out.
How to prepare for a job interview at Hart Shoreditch
✨Show Your Charisma
As a Reservations & Events Agent, your personality is key. Make sure to showcase your dynamic and friendly nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, features, and promotions before the interview. Being able to discuss these confidently will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and use good judgement to resolve issues, as this is crucial in a busy hotel environment.
✨Understand the Tech
Brush up on your knowledge of booking engines and office applications relevant to the role. Being conversant with systems like Delphi FDC and OnQ R&I/PM will give you an edge and show that you're ready to hit the ground running.
