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- Tasks: Join us as a Reservations & Events Agent, handling inquiries and ensuring guest satisfaction.
- Company: Be part of a unique boutique hotel in the vibrant Shoreditch area.
- Benefits: Enjoy 28 days holiday, discounted hotel rates, meals on duty, and growth opportunities.
- Why this job: Experience a friendly, inclusive culture while making memorable guest experiences.
- Qualifications: Previous hotel experience and IT proficiency preferred; strong communication skills are essential.
- Other info: Must be eligible to live and work in the UK; training provided for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to be a part of something unique? We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!
Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
Your role as a Reservations & Events Agent:
- Answers all inbound calls, emails and general enquiries in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information.
- Assist other departments such as Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries.
- Maintain system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
- Remain calm and polite especially during busy hotel activity. Resolve complications and complaints using previous experience and good judgement.
- Maintain complete knowledge of all hotel services/features and hours of operation.
- Determine from reservations any sales lead for future business and ensure these are followed up within the Sales team.
- Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PMS.
- Send accurate groups & events proposal in line with hotel requirements.
- Ensure that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly basis for the following week plus any last minute events.
- Arrange events setups in line with BEOs and liaise with Operations teams.
- Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
- Arrange and carry out hotel show rounds to support on prospection, conversion and account management.
- Promote positive relations with guests and employees.
- Assist in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director.
- Maintain daily communication with the Front Office team.
- Prioritise and organise work assignments, have timely follow up and execution.
- Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Upsell and cross sell as frequently as possible to ascertain special occasions and to add as many comments as possible to reservation details.
- Understand and be fully conversant with e-mail, booking engines (websites) and other office applications.
Your rewards:
- 28 days holidays increasing with length of service.
- Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program.
- Access to Perks at Work with amazing discounts and collection of points on online stores.
- Company's Pension.
- Meals on duty with e-vouchers.
- Discounts on F&B outlets.
- Access to Employee Assistance Program.
- Life Assurance.
- Recommend a Friend Scheme.
- Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress.
A bit about you:
- Previous experience with OnQ PMS system is preferred.
- Previous experience in the reservations/front office departments within the hotel industry.
- Have full integrity.
- High level of IT proficiency.
- High level of commercial awareness and sales capabilities.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
- Attention to details.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Looking forward to receiving your application!
Reservations & Events Agent employer: Hart Shoreditch Hotel London, Curio Collection by Hilton
Contact Detail:
Hart Shoreditch Hotel London, Curio Collection by Hilton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Events Agent
✨Tip Number 1
Familiarise yourself with the OnQ PMS system, as previous experience is preferred for this role. If you haven't used it before, consider watching tutorial videos or reading up on its features to demonstrate your initiative and readiness to learn.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will help you stand out during interviews, especially since the role requires maintaining a calm and polite demeanour under pressure.
✨Tip Number 3
Research the hotel’s unique offerings and promotions. Being well-versed in what the hotel provides will not only impress your interviewers but also allow you to engage more effectively with potential guests.
✨Tip Number 4
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Reservations & Events Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and events management. Emphasise any previous roles in the hotel industry, particularly those involving customer service and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to handle reservations and events, and how you align with the hotel's values of friendliness and support.
Showcase Your IT Skills: Since the role requires proficiency in systems like OnQ PMS, make sure to mention any relevant software experience in your application. Highlight your ability to learn new systems quickly and your comfort with technology.
Demonstrate Customer Service Excellence: Provide examples in your application of how you've successfully managed customer inquiries or resolved complaints in past roles. This will show your commitment to delivering high levels of customer service, which is crucial for this position.
How to prepare for a job interview at Hart Shoreditch Hotel London, Curio Collection by Hilton
✨Show Your Charisma
As a Reservations & Events Agent, your personality is key. Make sure to showcase your friendly and dynamic nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, features, and promotions before the interview. Being able to discuss these confidently will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations in the past. The interviewer will likely ask about your experience with complaints or complications, so having specific scenarios ready will highlight your judgement and resilience under pressure.
✨Highlight Your IT Proficiency
Since the role requires familiarity with systems like OnQ PMS, be ready to discuss your previous experiences with similar software. If you have any specific achievements related to improving efficiency or accuracy in reservations, make sure to mention those.
