At a Glance
- Tasks: Assist in delivering top-notch service and training for the front desk team.
- Company: Trendy boutique hotel in the vibrant Shoreditch area.
- Benefits: Inclusive culture, career growth, and a chance to connect with diverse guests.
- Other info: Opportunity to thrive in a creative and supportive environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Charismatic personality and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Do you want to be a part of something unique? We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Junior Front Desk Manager! Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
Your role as a Junior Front Desk Manager:
- To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
- To assist with implementing training and coaching of the service standards to Front Office team.
- To ensure service to guests is engaging and proactive.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Monitor the appearance, standards, and performance of the front office team members with an emphasis on training and teamwork.
- Maintains close relationships with guests throughout their stay in order to foster loyalty.
- Anticipates guests' needs and takes them into consideration.
- Monitor SALT scores and proactively analyse and find best practices to improve on any problem areas.
Junior Front Desk Manager employer: Hart Shoreditch Hotel London, Curio Collection by Hilton
Join our vibrant team at a boutique lifestyle hotel in the heart of Shoreditch, where creativity meets hospitality. We pride ourselves on fostering a friendly and inclusive work culture that encourages personal growth and development, offering unique opportunities for training and advancement within the industry. With a focus on delivering exceptional guest experiences, you'll be part of a dynamic environment that values teamwork and innovation.
Contact Details:
Hart Shoreditch Hotel London, Curio Collection by Hilton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Front Desk Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in boutique hotels. Attend local events or join online groups where you can connect with potential colleagues and learn about job openings.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charisma shine through. Remember, they’re looking for someone who fits into their friendly and inclusive team, so be yourself and engage with them.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios or team challenges. This will show that you can think on your feet and are ready to provide that engaging service they value.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our unique team at the hotel.
We think you need these skills to ace Junior Front Desk Manager
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality – it’s all about connecting with our vibe!
Tailor Your Application:Make sure to customise your application for the Junior Front Desk Manager role. Highlight your relevant experience and skills that align with our service standards and values. We love seeing how you can contribute to our team!
Be Specific About Your Experience:When discussing your past roles, be specific about your achievements and how they relate to the responsibilities of this position. Mention any experience with training or coaching, as we value teamwork and development.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hart Shoreditch Hotel London, Curio Collection by Hilton
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, values, and the unique vibe of Shoreditch. This will not only help you answer questions more confidently but also show your genuine interest in being part of their team.
✨Showcase Your Charisma
As a Junior Front Desk Manager, being dynamic and charismatic is key. During the interview, let your personality shine through! Engage with your interviewers, smile, and demonstrate your ability to connect with people. They’re looking for someone who can foster loyalty and build relationships with guests.
✨Highlight Your Teamwork Skills
Since the role involves training and coaching the Front Office team, be prepared to discuss your experience working in teams. Share specific examples of how you've contributed to a team's success or helped improve service standards. This will show that you understand the importance of collaboration in delivering excellent guest experiences.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to anticipate guests' needs. Think of situations where you’ve had to handle difficult guests or improve service quality. Practising these scenarios will help you articulate your thought process and demonstrate your proactive approach.
